Client Experience and Marketing Coordinator

Responsibilities

• Provide excellent client service and support, aligning with the company's brand and values.
• Support sales and marketing teams by assisting with strategy, campaign management, and content creation.
• Manage and update client information in the company CRM, ensuring a positive client experience.
• Handle client inquiries, complaints, scheduling, cancellations, and billing questions.
• Coordinate marketing objectives and strategies with leadership and outsourced teams.
• Collaborate with senior management to align marketing efforts with company goals.
• Manage marketing budgets and analyze campaign performance to optimize ROI.
• Assist with the development of marketing materials and content strategy.
• Oversee and update the company website, ensuring technical SEO and content accuracy.
• Support the sales team by generating leads and following up on estimates.
• Collaborate with HR for brand promotion at events and digital recruiting campaigns.
• Coordinate video and photography shoots for marketing purposes.

Qualifications

• Bachelor’s degree in Marketing, Communications, or related field, or a minimum of 3 years related experience.
• 2 years of administrative experience and 3 years of customer service experience.
• Experience in content management, creative writing, and media negotiations.
• Proficiency in CRM and CMS platforms, specifically WordPress.
• Knowledge of SEO, Google Ads, and email marketing best practices.
• Basic photo, video editing, and graphic design skills.
• Strong communication, multi-tasking, and time management skills.
• Ability to analyze data and make strategic recommendations.
• Proficient in Microsoft Word, Excel, and Adobe Suite products.
• Fluency in English; bilingual in Spanish is a plus.