Residential Manager

Residential Manager

The Residential Manager is responsible for overseeing all daily operations of the Home, ensuring a safe, structured, and supportive environment for residents. This role requires strong interpersonal relationships with vendors, stakeholders, and regulatory bodies. The Residential Manager serves as the primary point of contact for the Department of Children and Families, referring agencies, and all admissions.

Key Responsibilities

Management

• Oversee the daily operations of Sunlight Children’s Home, ensuring efficiency and goal achievement.
• Supervise the Residential Supervisor and provide guidance on personnel and staffing matters.
• Develop, implement, and monitor programming with clear goals and objectives.
• Contribute to strategic planning for Sunlight Children’s Home.
• Prepare board reports and assist with grant reporting and data collection.
• Oversee billing, maintain resident files, and resolve any discrepancies.
• Ensure completion of staff scheduling to maintain adequate coverage.

Staffing

• Verify the accuracy of Sunlight Children’s Home payroll.
• Maintain employee files and ensure compliance with HR policies.
• Provide supervision and performance evaluations for staff.
• Advise and assist staff with resident behavioral concerns, implementing preferred management techniques.
• Support the Residential Supervisor in resolving escalated staff issues and guide administrators on proper procedures and methods.
• Assist with progressive discipline and conflict resolution among employees.
• Conduct employee terminations when necessary.
• Oversee the hiring process for Children's Home employees, ensuring qualified candidates are selected.
• Oversee the onboarding process for new Children's Home staff, ensuring proper training and orientation.

Regulatory & Outreach

• Ensure compliance with all state regulations and licensing requirements through KDHE/DCF, in coordination with the Operations Director.
• Maintain compliance with DCF provider agreements.
• Serve as the primary liaison for law enforcement, DCF, JIACs, and other stakeholders regarding service provision processes and challenges.
• Provide ongoing feedback and educational support to stakeholders.

Additional Responsibilities

• Serve as on-call support for staff as needed, responding to urgent situations outside of standard work hours.
• Perform other duties as assigned to support the overall mission and operations of the Home.

Qualifications

• Bachelor’s degree or equivalent experience in a health/human services field.
• Minimum age of 21.
• Ability to pass all applicable background checks as established by KDHE and DCF.

Physical Requirements

• Frequently required to sit, stand, stoop, bend, walk, talk, hear, and use hands to grip, type, and reach.
• Occasionally required to walk on uneven surfaces, climb stairs, and lift up to 40 pounds.
• Occasional driving may be required.