What are the responsibilities and job description for the Administrative Assistant position at Sunfield Center for Autism, ADHD, and Behavioral Health?
Position Overview
Sunfield Center is seeking a dedicated, organized, motivated, goal driven and personable Full-Time
Administrative Assistant to join our team. This is an in-person position based at our Ann Arbor
office. The Administrative Assistant serves as a front-line representative of the center and plays a
vital role in supporting daily operations, patient intake, scheduling, and insurance administration.
Position Details
- Job Title: Administrative Assistant
- Employment Type: Full-Time
- Schedule: Monday – Friday, 8:30 am - 5:00 pm.
- Location: In-Person | 3005 Boardwalk Dr., Suite 201, Ann Arbor, MI 48108
- Reports To: Rachel Kress, Director of Operations; Crystal Kennedy, Office Manager; Jeff Snyder, Managing Director; Aghapi Mordovanakis, Director of Finance and Optimization
Key Responsibilities
Responsibilities include but are not limited to:
Initial Patient Calls
- Greet callers warmly and represent Sunfield Center professionally
- Explain the center's services to prospective patients
- Assess appropriateness and fit for our services
- Collect complete patient demographic information
- Collect patient insurance information
Scheduling Appointments
- Schedule new and returning patient appointments using electronic medical record
- Navigate and maintain familiarity with all staff schedules
- Communicate with clinical staff regarding schedule changes, cancellations, rescheduling, and
- scheduling clarifications
Insurance Verification
- Verify patient insurance coverage
- Upload insurance documents and information into portal
Sending Patient Confirmation Emails
- Send appointment confirmation emails with accurate date and time
- Create To-Do tasks and select appropriate intake templates
- Proofread and format all communications prior to sending
New Patient Appointment Management
- Greet new patients at the door and provide a welcoming experience
- Ensure all new patient intake forms are completed via the patient portal
- Scan paperwork and upload documents to portal
Payment
- Collect credit card information from patients to process copays and deductibles
- Process payment
Qualifications
- Bachelor's degree
- Prior administrative or front-desk experience, preferably in a healthcare or mental health setting
- Proficiency with electronic health record (EHR) systems; experience with InSync a plus
- Familiarity with health insurance verification processes (Availity experience a plus)
- Strong interpersonal and communication skills — both written and verbal
- High level of professionalism, discretion, and compassion when interacting with patients
- Excellent organizational skills and attention to detail
- Ability to multitask and remain calm in a fast-paced environment
- Reliable, punctual, and committed to consistent in-person attendance
Conditions of Employment
Employment is contingent upon satisfactory completion of pre-employment screening, including
verification of eligibility to work in the United States and a background check.
About Sunfield Center
Sunfield Center is an outpatient mental health center located in Ann Arbor, Michigan. Our team is
dedicated to providing compassionate, high-quality care. We are proud to foster a
collaborative, supportive work environment where every team member plays an important role in
the center's success.
To Apply
Please submit your resume and a brief cover letter to Rachel Kress at
rachelpiperkress@sunfieldcenter.com