Administrative Assistant

CompOne Administrators, Inc.

In-Person at Novi, Michigan office

ADMINISTRATIVE ASSISTANT

JOB SUMMARY:

Organizes and prioritizes work to efficiently and effectively support the needs of the claim team and client. Works closely with client staff to obtain, provide and share information. Demonstrates initiative with a positive, proactive attitude and is driven to meet the needs of others.

ESSENTIAL DUTIES & REQUIREMENTS

To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The essential duties and requirements of the position including the following:

1. Proficient use of the automated claim system

2. Responsible for receipt and assignment of new claims

3. Responsible for incoming and outgoing mail for the claims unit

4. Responsible for managing document portal for incoming correspondence, applying appropriate

naming conventions, and assigning documents to appropriate claim

5. Completes claim tasks as directed by the claim supervisor and/or specialist

6. Completes administrative tasks as directed by the claim supervisor and/or specialist

7. Manages incoming phone calls and routes to appropriate party as necessary

8. Maintains spreadsheet of vendor referrals and requests to client

9. Provides assistance to claim audit process as necessary

10. Other duties as assigned

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to organize and prioritize daily work
• Strong attention to detail and ability to cross-reference information
• Ability to effectively manage multiple tasks simultaneously
• Provide exemplary customer service to the client as well as other internal and external customers
• Excellent computer skills with knowledge of Microsoft Office programs
• Professional tone, accuracy and proofreading skills for all written correspondence
• Ability to learn new processes and procedures quickly and effectively
• Ability to effectively function in a team environment

Education and/or work experience needed to perform the essential job responsibilities.

1. High school diploma

2. Experience working in a team environment

3. Computer Proficiency: Microsoft Office

PHYSICAL DEMANDS

The physical demands described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Lifting up to 5 lbs.
• Ability to work in an office environment including computer and telephone work-If necessary