What are the responsibilities and job description for the Front Desk Agent position at Sunday River Resort?
Overview
Sunday River is seeking Hotel Front Desk Agents! Provide a warm welcome and fond farewell to each guest and create magic moments throughout the guests' stay. You will be on the front line, making great first impressions for our guests, providing information about the resort and local area, and offering a full range of hotel amenities and services to them. Responsibilities will also include settling guest accounts upon check-out, resolving guest issues, and completing special requests in accordance with our service values. We are seeking flex (FLX- extended season), full-time seasonal (FTS), part-time (PT), and temporary (Temp) Front Desk Agents to join us and help elevate every guest experience.
Responsibilities
Sunday River is seeking Hotel Front Desk Agents! Provide a warm welcome and fond farewell to each guest and create magic moments throughout the guests' stay. You will be on the front line, making great first impressions for our guests, providing information about the resort and local area, and offering a full range of hotel amenities and services to them. Responsibilities will also include settling guest accounts upon check-out, resolving guest issues, and completing special requests in accordance with our service values. We are seeking flex (FLX- extended season), full-time seasonal (FTS), part-time (PT), and temporary (Temp) Front Desk Agents to join us and help elevate every guest experience.
Responsibilities
- Exceed guests' expectations throughout their stay
- Go above and beyond to satisfy guests' needs to special requests
- Assist all guests with any questions or concerns
- Check guests in with a warm and friendly demeanor
- Ensure accurate room reservations and room assignments across the hotel
- Provide information to guests regarding all Sunday River products and services
- Sell lift tickets and other products
- Assist with phone inquiries
- Run pre-arrival reports on a regular basis
- High school degree or equivalent. Previous experience is preferred but not required.
- Must be able to perform all duties and responsibilities of the position satisfactorily.
- Wages range from $15.50 to $20 per hour, depending on experience, with opportunities for professional growth and advancement.
- Eligibility for affordable Team Member housing.
- FTS, PT, and Temp Team Members receive free ski and golf access, lessons and rentals, and resort discounts for dining, lodging, retail, and spa.
- FLX (extended season) Team Members receive the above access and discounts and are also eligible for a benefits package including health insurance, 401(k) plan, HSA match, dental insurance, life insurance, vision insurance, PTO, and Ski and Golf benefits for their dependents.
Salary : $16 - $20