Donor Services Operations Manager, Fixed Site Collections

Description

SUMMARY OF DUTIES

For more than 77 years, SunCoast Blood Centers has served as the local community blood bank dedicated to saving lives across Southwest Florida. We are privileged to bring people together to save lives through innovative blood services and therapies. The Operations Manager, Fixed Site Collections plays a critical leadership role in supporting this mission by ensuring safe, efficient, and donor-centered collection operations across our communities.

The Operations Manager, Fixed Site Collections is responsible for the day-to-day operational leadership, staffing, performance, and regulatory compliance of SunCoast Blood Centers’ fixed site donor collection operations. This role provides direct oversight of assigned fixed sites while supporting mobile collection operations as needed to ensure organizational continuity and donor collection goals are achieved.

The Operations Manager partners closely with Donor Services leadership to drive operational efficiency, employee engagement, donor experience, quality outcomes, and continuous improvement initiatives. This position plays a key leadership role in coaching frontline leaders and staff, maintaining compliance with all applicable regulatory standards, and ensuring a safe, productive, and service-focused environment across collection operations.

The Operations Manager is expected to demonstrate strong operational judgment, accountability, adaptability, and leadership presence in a fast-paced healthcare environment while supporting the organization’s mission of saving lives through innovative blood services and therapies.

Regular, reliable, and timely attendance is essential to the performance of this position.

Essential Job Functions

JOB KNOWLEDGE AND PRODUCTIVITY

• Demonstrates knowledge required to effectively oversee donor collection operations.
• Ensures compliance with all applicable SOPs, policies, and regulatory standards.
• Maintains accuracy, efficiency, and accountability in operational oversight.
• Demonstrates sound judgment and effective decision-making in daily operations.
• Performs effectively in high-pressure or rapidly changing operational situations.
• Identifies operational inefficiencies and supports process improvement initiatives.
  
  

Communication And Interpersonal Skills

• Communicates professionally and effectively with employees, donors, leadership, and community partners.
• Promotes teamwork, accountability, and positive employee engagement.
• Provides timely communication regarding operational updates, staffing needs, and organizational changes.
• Maintains confidentiality in verbal, written, and electronic communications.
• Demonstrates professionalism and conflict resolution skills in challenging situations.
  
  

EDUCATION AND DEVELOPMENT

• Participates in ongoing educational and leadership development opportunities.
• Attends required organizational, departmental, and safety meetings.
• Supports employee development, onboarding, training, and competency oversight.
• Serves as a resource and mentor for frontline leadership and staff.
  
  

ORGANIZATIONAL MISSION, GOALS, AND VALUES

• Demonstrates support for SunCoast Blood Centers’ mission, vision, values, and operational goals.
• Promotes donor-centered service and operational excellence.
• Supports organizational efficiency, stewardship of resources, and continuous improvement efforts.
• Adheres to all organizational policies, safety practices, and compliance standards.
  
  

Key Responsibilities

Operational Leadership

• Provide direct operational oversight for assigned fixed site donor collection operations.
• Support mobile collection operations as needed based on staffing or operational demands.
• Ensure adequate staffing coverage and operational readiness across assigned areas.
• Respond to operational issues, call-offs, donor concerns, and staffing challenges in a timely manner.
• Assist with developing staffing plans and operational schedules to support collection goals and donor needs.
  
  

Staff Leadership and Accountability

• Supervise, coach, and develop frontline leadership and donor services staff.
• Participate in interviewing, hiring, onboarding, and performance management activities.
• Conduct performance reviews, coaching conversations, and corrective action processes as needed.
• Foster a culture of accountability, teamwork, professionalism, and service excellence.
  
  

Donor Experience And Customer Service

• Promote a positive donor experience across all collection operations.
• Address donor concerns, complaints, and adverse reactions appropriately and timely.
• Ensure donor suitability and collection procedures are conducted in accordance with SOPs and regulatory requirements.
• Support donor retention efforts through exceptional customer service and operational consistency.
  
  

Regulatory Compliance and Quality

• Maintain compliance with FDA, AABB, OSHA, HIPAA, and organizational standards.
• Support quality investigations, corrective actions, and operational audits.
• Ensure equipment maintenance, quality control activities, and documentation requirements are completed appropriately.
• Monitor operational trends and implement corrective actions when necessary.
  
  

Operational Performance and Continuous Improvement

• Monitor productivity, collection performance, staffing efficiency, and operational metrics.
• Assist in identifying opportunities to improve workflow, donor throughput, and employee efficiency.
• Support implementation of operational initiatives, technology improvements, and process enhancements.
• Collaborate with leadership to meet departmental and organizational goals.
  
  

Communication and Collaboration

• Collaborate with Recruitment, Marketing, Account Management, Operations, and other departments to support collection initiatives and organizational success.
• Maintain effective communication with staff and leadership regarding operational priorities and updates.
• Participate in organizational meetings, planning efforts, and leadership initiatives.
  
  

Physical Requirements

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

• Ability to frequently stand, walk, bend, kneel, and move throughout collection environments.
• Ability to lift, push, pull, or carry up to 50 pounds with or without reasonable accommodation.
• Ability to safely operate donor collection and phlebotomy equipment.
• Ability to travel between collection sites and mobile operations as needed.
  
  

Environmental Requirements

• Exposure to bloodborne pathogens and other healthcare-related environmental conditions.
• Work may occur in both indoor and outdoor collection environments, including mobile operations.
• Ability to work flexible hours based on operational needs, including occasional evenings, weekends, holidays, and on-call responsibilities.
  
  

Legal And Regulatory Requirements

• Maintain compliance with all FDA, AABB, OSHA, HIPAA, and applicable federal and Florida regulatory requirements.
• Maintain confidentiality and protection of donor, employee, and organizational information.
• Successfully pass background screening and drug screening requirements in accordance with organizational policy and applicable law.
  
  

Additional Requirements

• Regular, dependable attendance and punctuality are essential to this role.
• Must possess and maintain a valid driver’s license and reliable transportation.
  
  

EQUAL OPPORTUNITY AND WORKPLACE COMMITMENT

Equal Employment Opportunity (EEO) Statement

SunCoast Blood Centers is an Equal Opportunity Employer. We value diversity and inclusion and prohibit discrimination based on any legally protected characteristic.

Americans With Disabilities Act (ADA)

SunCoast Blood Centers is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state law. Employees must be able to perform the essential functions of the position, with or without reasonable accommodation. Individuals requiring accommodation should contact Human Resources to initiate the interactive process.

At-Will Employment Disclaimer

Employment with SunCoast Blood Centers is on an at-will basis, which means either the employee or the organization may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Application Process

Interested applicants may apply through the SunCoast Blood Centers website or as otherwise directed.

Disclaimer

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list and may be revised at any time to reflect organizational needs.

Qualifications

MINIMUM QUALIFICATIONS

Education

• High School Diploma or GED required. Associate’s or Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, or a related field preferred.
  
  

Experience

• Minimum of four (4) years of progressive experience in blood banking, donor collections, healthcare operations, or a related environment required.
• Previous supervisory or leadership experience required.
• Experience overseeing fixed site donor operations preferred.
• Apheresis experience preferred.
  
  

Core Competencies

• Strong leadership, coaching, and team development skills.
• Ability to manage multiple operational priorities in a fast-paced environment.
• Strong organizational, analytical, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to effectively manage staffing adjustments, scheduling challenges, and operational demands.
• Ability to maintain professionalism and confidentiality in sensitive situations.
• Proficiency in Microsoft Office applications and operational reporting systems.
• Ability to work collaboratively across departments and leadership levels.
  
  

Licenses/Certifications

• Valid Florida Driver’s License with acceptable driving record required.
• Reliable transportation required.