Assistant Director of Intake

At SunCloud, we understand the importance of comprehensive evaluation, accurate determination of the appropriate level of care based on clinical condition, building integrated care teams around our patient’s condition, and providing a healing space – all optimally designed to treat the whole person. We believe integrated and continuous care is the key to helping our patients achieve and maintain long term health and wellness.

The Assistant Director of Intake will be responsible for assisting the Intake Director in building, growing and maintaining acceptable facility census levels by managing the facilities inquiry and intake/assessment/admission process and provide customers with facility-related information assessments, conversation and follow-up. Providing direction and oversight to alumni and community outreach coordinators.

Job Qualifications

• Experience with Electronic Health Records Management
• Experience working in crisis setting with individuals and families
• Ability to work flexible hours
• Strong written and oral communication skills
• Knowledge of word processing and spreadsheet software, including Word and Excel, and the ability to learn billing software and electronic medical records.
• Ability to operate office equipment (fax, copier, mail, etc.)
• Customer service experience
• Ability to work in and adapt the culture of a multi-cultural, community based organization
• Commitment to maintain confidentiality
• Understanding of SCH’s mission and culture and the ability to maintain appropriate boundaries with staff and all patients in all circumstances
• Employment contingent on background check, CANTS and all other applicable requirements as require by law to include DASA and Joint Commission

Essential Functions

• Help assesses each intake call for suitability for admission
• Help support, train, and maintain intake team of coordinators and representatives
• Collaboration with Intake Director to help maintain a responsible census at each facility
• Assists in assessing and approving clinical information, demographics, and financial information on each potential patients.
• Coordinate action plans for the admissions staff regarding all steps in the intake and admissions proves and ensure procedures are followed properly.
• Conduct phone or face-to-face interviews with prospective clients as well as managing and scheduling prospective patient screenings
• Obtain necessary consent and disclosure, identification, and financial documents needed to admit client into the program.
• Oversee the administration of operations of the intake department by direction of the Intake Director
• Conducts initial evaluations to determine the treatment level needed for each potential patient.
• Schedules evaluations, meetings, and consultations for patients.
• Facilitates all incoming inquires of prospective clients, loved ones, and mental health/medical professionals with a sense of urgency and compassion
• Obtains insurance authorizations as indicated
• Other duties as assigned

#GMH

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $85,000 - $95,000