What are the responsibilities and job description for the Customer Service Representative (Onsite - EN/ESP Bilingual Preferred) (Evergreen position at Sunbelt Rentals?
Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities!
Job Description Summary
The target hire date for our next class is May 4th.
Position Responsibilities:
- Completes customer orders, sources equipment as needed, places service calls, processes order cancellations and requests equipment pick-ups
- Serves as the after hours point of contact for deliveries and service requests, resulting in 24/7/365 service to our customers
- Always displays a positive and enthusiastic attitude with our customers
- Provides responsive, exemplary customer service to current and potential customers, regardless of the reason for contacting Sunbelt Rentals
- Continues to develop and grow with the business segments to ensure that the leadership staff is knowledgeable of any and all opportunities that might arise
- Focusing on departmental improvements, focusing on the future state of all existing processes and procedures
- Responsible to maintain the established departmental Key Performance Indicators for overall departmental success as well as the success of the individual
- Other duties as assigned by the Team Leader and/or Manager
Requirements:
Education & Experience:
- 0-2 years of customer service experience in either a call center environment or a dedicated customer service department
- Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with customers over the phone
- Excellent interpersonal, written, and oral communication skills
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Strong PC systems and typing skills (CRM, email, chat)
- Must be a strong team player and enjoy supporting others to "get things done"
- Must display a positive, enthusiastic, helpful and professional attitude all times
- Working knowledge of Sunbelt's point of sale system, Wynne or AS400 (preferred)
- Previous equipment rental or construction industry experience (preferred)
Open Shifts
Monday - Friday: 12:00PM - 9:00PM
Monday - Friday: 11:00AM - 8:00PM (2)
Thursday, Friday, Saturday, Sunday: 6:00AM - 5:00PM
Monday, Tuesday, Wed, Saturday: 10:00AM - 9:00PM
Wednesday, Thursday, Friday Saturday:10:00AM - 9:00PM
Monday, Tuesday, Wednesday, Thursday, Saturday: 8:00AM - 5:00PM
Monday, Tuesday, Wed, Thursday, Sunday: 10:00AM - 7:00PM
Thursday, Friday, Saturday, Sunday: 8:00AM - 7:00PM
Physical Demands:
Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt's safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA.
The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.
Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected ground
Base Pay Range: $17.75 - 23.72Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance, as well as flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement):
12-25 vacation days depending on years of service
5 sick days
6 holidays
2 half day holidays
2 floating holidays
1 inclusion day
1 volunteer day
Gear up for an exciting career!
Sunbelt Rentals supports service members. Veterans encouraged to apply.
Salary : $18 - $24