What are the responsibilities and job description for the Bell Service- Lodge (Winter 25/26) position at Sun Valley Resort?
The Bellperson is the guests’ first impression of the Sun Valley Lodge. We are looking for an energetic, outgoing personality who will make that connection with our guests. Both seasonal and year-round Bell Services positions are available.
Duties & Responsibilities:
- Upon arrival, greet and assist guests by helping unload luggage from a vehicle and transporting it to their room, personally carrying the bags, or using a luggage cart
- Upon departure, assist guests by transporting luggage from the room to the lobby and helping them load bags into the vehicle
- Respond to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc. Maintain written log, recording these requests and deliveries
- Respond to inquiries and promote the hotel’s services, in person and on the telephone, by explaining products/services
- Provide the guest with up-to-date hotel information to enhance customer relations
- Keep abreast of local activities and establishments to answer questions and give recommendations or directions
- Assist other employees and departments in contributing to the best overall performance of the department and hotel
- Comply with the hotel conduct policy and always maintain a friendly, cheerful, and courteous demeanor
- Maintain the appearance of lobby areas, courtyard, and entrances to present customers with a clean and attractive facility
Qualifications:
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Ability to work indoors and outdoors in a variety of weather conditions
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Flexible schedule, including weekends, holidays, and early/late shifts
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Previous customer service or hospitality experience preferred
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Familiarity with Sun Valley Resort and surrounding areas, or willingness to learn, to assist with guest questions and recommendations
- A current U.S. Driver's License is required
- Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reaching
- Can safely lift and/or move up to 25 pounds and frequently lift and/or move up to 75 pounds push/pull luggage carts up to 200 pounds