What are the responsibilities and job description for the Bell Service - Lodge (Summer 2026) position at Sun Valley Resort?
The Bellperson plays an important role in creating a welcoming first impression for Sun Valley Lodge guests. This guest-facing position provides luggage assistance, delivers requested items, and supports overall guest services while maintaining a professional and courteous demeanor. This is a seasonal position for Summer 2026, beginning in May through the end of September.
To be considered, you must possess a valid U.S. Driver’s License.
Duties & Responsibilities:
- Upon arrival, greet and assist guests by helping unload luggage from a vehicle and transporting it to their room, personally carrying the bags, or using a luggage cart
- Upon departure, assist guests by transporting luggage from the room to the lobby and helping them load bags into the vehicle
- Respond to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc. Maintain written log, recording these requests and deliveries
- Respond to inquiries and promote the hotel’s services, in person and on the telephone, by explaining products/services
- Provide the guest with up-to-date hotel information to enhance customer relations
- Keep abreast of local activities and establishments to answer questions and give recommendations or directions
- Assist other employees and departments in contributing to the best overall performance of the department and hotel
- Comply with the hotel conduct policy and always maintain a friendly, cheerful, and courteous demeanor
- Maintain the appearance of lobby areas, courtyard, and entrances to present customers with a clean and attractive facility
Qualifications:
- Valid U.S. driver’s license required
- Previous customer service or hospitality experience preferred
- Familiarity with Sun Valley Resort and surrounding area or willingness to learn
- Ability to work indoors and outdoors in varying weather conditions
- Flexibility to work varying a schedule, including weekends, holidays, and early or late shifts
-
- Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reaching
- Can safely lift and/or move up to 25 pounds and frequently lift and/or move up to 75 pounds push/pull luggage carts up to 200 pounds