What are the responsibilities and job description for the Owner Relations Manager position at Sun Palace Holdings, LLC?
Are you a highly organized professional with strong communication skills and a passion for building relationships? Do you thrive in a fast-paced environment where exceptional service and attention to detail are key? If so, Sun Palace Vacations is looking for you to join our team as an Owner Relations Manager
About Us
At Sun Palace Vacations, we're more than a vacation rental and property management company—we're a team guided by passion, integrity, and a commitment to excellence. Located along Florida's Gulf Coast, Fort Myers Beach offers a laid-back coastal charm that draws surfers, nature enthusiasts, and those looking to unwind by the sea. We take pride in creating exceptional vacation experiences while fostering a collaborative, supportive, and rewarding workplace. Our people are at the heart of everything we do, and we invite you to join us on this journey.
What You'll Do
As an Owner Relations Manager, you will play a key role in ensuring our homeowners receive the best possible service and support. Your responsibilities will include:
- Building and maintaining strong relationships with property owners.
- Ensuring high owner retention by delivering outstanding service and proactive communication.
- Providing prompt responses to owner inquiries and concerns.
- Managing owner property records and keeping documentation up to date.
- Coordinating with internal teams to resolve issues efficiently and enhance owner satisfaction.
- Communicating effectively with owners, team members, and leadership.
- Working collaboratively to support the company's growth and success.
What We're Looking For
We are seeking a self-motivated and detail-oriented individual who is eager to contribute to our team's success. The ideal candidate has:
- Strong organizational skills and keen attention to detail.
- A cheerful presence and excellent people skills.
- Sales-minded instincts with a natural ability to build trust and rapport.
- Exceptional verbal and written communication skills.
- The ability to prioritize tasks and manage workload effectively.
- A professional demeanor and appearance.
- The flexibility to work weekends, evenings, and holidays as needed.
- Proficiency in Microsoft Word, Excel, and Google Suite.
- The ability to walk up and down stairs and adapt to the physical demands of the job.
To Be Considered: As part of our application process, we require all candidates to complete the Culture Index Survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application by copying and pasting this link in your browser:
Why Join Sun Palace Vacations?
- Be part of a fast-growing company with opportunities for advancement.
- Full-time employees receive PTO, 401K participation, health insurance, and life insurance.
- Work in a fun, dynamic, and team-oriented culture.
- Play a key role in ensuring homeowner satisfaction and company success.
Ready to make an impact? Apply today and help us shape the future of vacation rentals
Sun Palace Vacations, LLC, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Sun Palace Vacations, LLC makes hiring decisions based solely on qualifications, merit, and business needs at the time.