Customer Service Representative

Job Title: Customer Service Representative       

Department: Customer Service

Reports to: Customer Service & Custom Director

Job Summary:

We are a golf equipment manufacturer in Missoula, MT looking for a Customer Service Representative. This is a full-time/in-office position Monday – Friday 7 am – 4 pm. We are seeking a dedicated and friendly Customer Service Representative to join our team. The ideal candidate will have a passion for helping others and a strong commitment to providing excellent customer service. In this role you will be the first point of contact with our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.

Supervisory Responsibilities: None

Duties/Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Answer telephone calls from individuals, place orders, track orders, and manage customer questions via email.
• Provide accurate information about products and services, including pricing, availability, and features.
• Resolve customer complaints and issues by identifying the root cause and implementing effective solutions.
• Collaborate with other departments to address customer needs and improve service delivery.
• Identify opportunities to upsell or cross-sell products and services to enhance customer satisfaction.
• Stay updated on company policies, procedures, and product knowledge to provide informed assistance.
• Participate in training and development sessions to improve skills and knowledge.

Required Skills/Abilities:

·        High School diploma or equivalent, additional education or certification in customer service is a plus.

·        Previous experience in a customer service role is preferred but not required.

·        Excellent verbal and written communication skills.

·        Strong problem-solving abilities and attention to detail.

·        Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.

·        Maintain a positive attitude and commitment to customer satisfaction.

·        Ability to prioritize tasks and to delegate them when appropriate, etc.

Education and Experience:

·        High school diploma or equivalent; additional education or certification in customer service is a plus.

·        Previous experience in a customer service role preferred but not required.

Physical Requirements:

·        Ability to sit at a desk for long periods of time.

·        Ability to use a computer/keyboard for long periods of time.

Sun Mountain Sports is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, color, race, ethnic background, age, religion, marital status, national origin or creed, physical or mental disability, or any other protected status established by law.

Sun Mountain Sports participates in E-Verify. To learn more about your rights and responsibilities under E-Verify, please visit www.e-verify.gov.