What are the responsibilities and job description for the HVAC Dispatcher position at Sun Kool Air Conditioning?
Sun Kool is a leading provider of innovative HVAC solutions, delivering top-tier service to residential and commercial clients across North Central Florida. Our commitment to excellence and customer satisfaction has earned us a stellar reputation in the industry. We are looking for an experienced customer-oriented dispatcher who will be responsible for providing information and scheduling appointments with accuracy and efficiency. We are looking for someone who is patient, empathetic, and passionately communicative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Responsibilities
- Manage large amounts of incoming calls and outgoing calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Keep detailed records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
Skills
- Proven customer support experience
- Knowledge of Microsoft Office
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of people
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Must be able to work as a team
- Dispatcher experience preferred
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18