What are the responsibilities and job description for the Bilingual Customer Service Rep position at SUN COMMODITIES INC?
About Sun City Produce:
Sun Commodities, Inc., with its headquarters in Pompano Beach, Florida, operates as the Sun Group of Companies and is a privately-held organization majority owned by Hillandale Farms. A leading producer of fresh fruits and vegetables
The Customer Service Representative performs various clerical functions in support of the Sales Department. The incumbent plans and organizes work around established deadlines; they will possess strong typing skills, be self motivated and very detail oriented. Tasks include researching, receiving, logging, filing, photocopying, faxing, shredding, perform data entry tasks, compiling data, pulling reports, drafting requests or information in automated system, and other general clerical tasks frequently required in this industry. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. The nature of these duties is confidential and subject to change.
The job will include, but not be limited to:
• Receives customers' requests by telephone or mail, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.
• Analyzes transactions, corrects records, and adjusts errors.
• Resolves customer questions related to orders, takes orders as needed.
• Maintains liaison with other departments for order completion.
• Writes up order, mails catalog, samples, price quotations, and similar data to customer, as required.
• Responds to customers' requests via telephone or mail and/or email
• Contacts customers to ascertain data omitted on orders.
• Prepares and forwards preliminary paperwork on Returns and Replacements
Technology Requirements
• Must be proficient in Microsoft Office Products
• Must be proficient using the number pad
Minimum Requirements:
• High School Diploma or AA degree .
•General accounting experience required.
• Must have excellent customer service skills.
• A minimum of 1 year experience in a Customer Service role or similar position handling customer request by phone.
• Strong and professional communication skills (written and oral) in English and Spanish
• Interpersonal skills and the ability to work well within a team environment
• Completes accounting work with a high level of accuracy
• Perseverance to see issues through to a resolution
• Must be able to work productively with minimal supervision
• Ability to manage and complete multiple responsibilities within established timeframes.