Administrative Clerk

The Administrative Clerk for Aftermarket will perform a wide range of administrative and office support activities for the Aftermarket services department and/or manager to facilitate the efficient operation of the service department. 

RESPONSIBILITIES

• General administrative duties to include answering phones, filing, copying, faxing, mailings, and data entry.
• Answer phones and assist customers with non-technical requests.
• Prepare and modify documents including correspondence, reports, drafts, memos, and emails.
• Collect, organize, and check all billing workups for all service visits to be submitted to the Service Manager for approval.
• Compile billing packet and submit to accounting.
• Review, adjust and approve technician’s travel expense reports in Concur. 
• Maintain service schedule related to recent sales releases. 
• Enter parts warranty orders for the service department and work with production control, purchasing and shipping to expedite the order through the system. 
• Process warranty orders and RMAs for the service department.
• Enter PO requisitions for LMC Service and subcontractors.
• Manage service technician trip reports to include tracking numbers, timesheets and expense reports.
• Follow up with customers after installation/service and provide feedback to management as needed for billing and collections purposes. 
• Assist with International Travel Requirements (Visas) and travel arrangements.
• Schedule and coordinate meetings, appointments, and travel arrangements for the Service Manager.

QUALIFICATIONS

• Experience in clerical and administrative procedures and systems such as filing and record keeping, preferably in a parts sales or service environment.
• Knowledge of principles and practices of basic office management
• Computer skills and knowledge of relevant software, preferably using an ERP system with inventory, shipping, and billing as well as proficiency in Microsoft Suite.
• Effective communication skills, both written and verbal as well as ability to build relationships with co-workers and customers.

BENEFIT SUMMARY

• Health and Wellness: Medical; Dental; Vision.
• Financial Future: 401k Plan with Company Match; Bonus Program (variable annual bonuses based on company performance); Employee Stock Ownership Plan (annual ESOP stock allocations after meeting eligibility criteria).
• Well-being and Support: Wellness Program; Education Assistance; Paid Time Off.
• Safety and Comfort: Safety Shoe and Prescription Safety Glasses Program; Seniority Recognition Program; Employee Assistance Program.