Administrative Clerk

Job Title: Administrative Clerk Department: Administration Location: Baltimore, Maryland

Reports to: Intake Director and CEO

Education & Experience:

· High school diploma or equivalent required; BA/BS preferred.

· 1–3 years of administrative experience, with preference for experience in mental health or substance use settings.

· Strong verbal and written communication skills required.

· Proficiency in Microsoft Office (Excel, Word, PowerPoint) and modern office equipment.

Position Overview: The Administrative Clerk provides essential support to ensure smooth office operations at PGIC and D-POM, LLC. This role requires professionalism, attention to detail, and excellent interpersonal skills to interact effectively with clients, staff, and external partners.

Key Responsibilities:

· Answer and direct phone calls professionally; provide basic program information.

· Greet clients and visitors with courtesy and professionalism.

· Maintain confidentiality of sensitive client and office information.

· Perform data entry, filing, document preparation, and correspondence.

· Track reimbursements, office expenditures, and assist with report reconciliation.

· Independently draft letters, memos, and internal communications.

· Assist with intake processes and other special projects assigned by the supervisor.

· Handle multiple tasks efficiently under high-stress conditions.

· Communicate effectively with clients, staff, and others to resolve questions or concerns.

Other Position Characteristics:

· Requires constant mental alertness, attention to detail, and accuracy.

· Supports overall office efficiency by assisting staff and leadership.

· Friendly, compassionate, and capable of understanding client challenges.

· Opportunity to receive support in pursuing RBT (Registered Behavior Technician) certification.

Why PGIC:

· Join a dedicated team providing meaningful services in Baltimore.

· Work in a professional environment that values growth, collaboration, and client-centered care.

Acknowledgement I acknowledge that I have reviewed and understand the job description for my position with PGIC. I agree to perform my duties in accordance with the responsibilities, policies, and standards outlined by the agency.

Staff Name (Print): _______________________________________________

Staff Signature: _______________________________________________

Date: __________

HR (or Designee) Signature: _______________________________________

Date: __________