What are the responsibilities and job description for the Experience Improvement Specialist position at SummitStone Health Partners?
Experience Improvement Specialist
- Salary Range: $26- $36.40/hourly based on relevant years of experience
- Location: Larimer County, Colorado
- Status: Monday-Friday
- Hours: 8am-5pm
The salary range for this position is SummitStone’s good faith belief and reasonable estimate of the range of possible compensation for this position at the time of the posting. SummitStone may ultimately offer more or less than the posted range. The compensation offered to the successful applicant may vary based on factors including the applicant’s education, training, skills, experiences, and other job-related information and how relevant those are to SummitStone’s needs, aspirations, organizational priorities, and the evolving needs and delivery of services to the community that it serves.
Role Overview:
The Experience Improvement Specialist advances a culture of continuous improvement by ensuring lived experience and stakeholder feedback meaningfully inform service delivery, system design, and organizational learning. This role bridges client, family, and workforce experiences with structured improvement methodologies to drive equitable, person-centered outcomes. The Specialist is responsible for listening to and responding to experience-related feedback, analyzing trends, and partnering with leaders and teams to design, test, and implement improvements. Serving as an improvement coach and facilitator, this role supports the organization’s Quality Management System (Elevate Together) through the application of continuous improvement practices including Kaizen events, PDSA cycles, and structured problem-solving. All improvement efforts are grounded in dignity, respect, and the voices of those served.
Essential Duties:
- Serve as a primary point of contact for experience-related feedback, grievances, and concerns from clients, families, and other stakeholders, ensuring timely and respectful resolution.
- Advocate for client rights and person-centered practices while maintaining confidentiality and regulatory compliance.
- Document compliments, complaints, feedback, trends, and resolutions to support analysis, reporting, and continuous learning.
- Conduct outreach and follow-up activities to better understand lived experiences and address informal concerns.
- Facilitate and support the Client and Family Advisory Council, focus groups, and other engagement forums.
- Analyze qualitative and quantitative experience data to identify trends, risks, and opportunities for improvement.
- Serve as a trusted improvement coach and subject matter resource to leaders and teams across the organization.
- Conduct baseline assessments of the organization’s Quality Management System (Elevate Together) and partner with teams to develop improvement plans.
- Facilitate Kaizen events, PDSA cycles, and structured problem-solving sessions in collaboration with service line teams.
- Assist in the planning, facilitation, and evaluation of improvement and learning programs.
- Ensure experience and lived perspective are meaningfully integrated into improvement efforts, training, and system design.
- Coordinate experience surveys, support follow-up improvement initiatives, and assist with reporting.
- Perform other duties as assigned.
Minimum Qualifications:
- Associate’s degree or higher in healthcare, human services, quality improvement, organizational development, or a related field preferred
- Minimum of three years of experience in improvement, quality, client services, project management, training, or related work required
- Experience facilitating groups, leading improvement efforts, or supporting organizational change strongly preferred
- Equivalent combinations of education and relevant experience will be considered
Preferred Qualifications:
- Lived experience with mental illness or supporting a family member with mental illness strongly preferred.
- Experience facilitating groups, leading improvement efforts, or supporting organizational change strongly preferred.
- Bilingual/bi-cultural preferred
SummitStone will take into consideration a combination of an applicant’s education, training, skills, experiences, and other job-related information and how relevant those are to SummitStone’s needs, aspirations, organizational priorities, and the evolving needs and delivery of services to the community that it serves. The position posting describes the minimum and preferred qualifications for position and, beyond those, the candidate is responsible for making a compelling case in support of their application.
At SummitStone Health Partners, we strive to foster trust, empower recovery, and inspire hope to strengthen and enrich our Northern Colorado community.
We need your help to make this vision a reality.
We are committed to fostering a diverse and inclusive environment where everyone can be their authentic self. We actively seek team members with a variety of backgrounds, identities, and experiences, and we honor the whole self—embracing differences in race, ethnicity, ability, age, gender, sexual orientation, spiritual beliefs, socioeconomic status, language, and the many intersections of identity. We invite everyone to be part of our journey and proudly serve as an equal opportunity employer.
Please visit summitstone.org for more information about who we are.
Total Rewards
At SummitStone Health Partners, we are proud to offer a comprehensive and competitive benefits package designed to support the well-being of our team members. Eligibility and pro-rated benefit levels are based on FTE (full-time equivalent) status.
Below are some of the benefits we offer:
• Medical, dental, and vision coverage — including options for eligible dependents
• Mental health and wellness resources
• Short-term and long-term disability insurances
• Paid time off (PTO): Accrued vacation and personal leave based on FTE status and length of service
• Paid Sick Leave: Provided in accordance with the Colorado Healthy Families and Workplaces Act (HFWA)
• A range of voluntary benefits available to all employees
• 403(b) retirement plan with employer matching contributions
Health & Safety Requirement
All employees are required to receive an annual flu vaccination or have an approved exemption in place and wear a mask during flu season
Reach Out
SummitStone will provide persons with disabilities with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or selection process, please let your recruiter know.
Questions? Please email us at hiring@summitstonehealth.org.
This position will be open for a minimum of three days and/or until a top candidate is identified.
Salary : $26 - $36