What are the responsibilities and job description for the Platform & Custodian Support Specialist position at Summit Wealth Group?
About Summit
Summit Wealth Group is a nationally recognized leader in personalized financial planning and investment management, honored by Forbes as a “Best-in-State” firm. Behind our client’s experience is a culture built on respect, alignment, and strategic growth—where employees are empowered to make meaningful contributions to the firm’s long-term success.
Position Summary
The Platform & Custodian Coordinator keeps Summit’s operational engine humming. This role is the firm’s go-to for custodial platform support and core technology administration—ensuring systems are running, access is accurate, workflows are documented, and issues get resolved without advisors missing a beat. This is a hands-on execution role with real ownership, not a support ticket queue. The right person takes pride in clean systems, sweats the details, and understands that in a regulated environment, precision matters.
Core Responsibilities
Custodian Support & Coordination
- Serve as the primary internal point of contact for custodial platform support and issue resolution across SEI, Fidelity, and other custodian relationships.
- Coordinate account opening workflows.
- Manage custodial user access, permissions, and system updates across all custodian relationships.
- Track and escalate service tickets; ensure timely resolution and clear communication back to advisors.
- Support onboarding of new advisors and acquired firm staff from a custodial platform standpoint.
- Maintain current documentation of custodial processes and escalation procedures.
Platform Administration
- Serve as Summit’s primary Orion administrator and internal subject matter expert—owning day-to-day configuration, reporting and templates, user roles, and vendor liaison.
- Own Orion data integrity and integration health, reconciliation, data quality, and clean data flow between Orion and connected systems.
- Administer and maintain core firm platforms including CRM, risk analytics, tax planning, and client visualization tools.
- Manage user access and permissions across all platforms, ensuring accuracy and appropriate role-based access.
- Coordinate system updates, vendor communications, and platform troubleshooting.
- Assist with system configuration updates as directed by the Operations Manager.
- Track platform-related issues from identification through resolution.
- Maintain workflow documentation tied to platform processes and update as systems evolve.
Process Documentation & Improvement
- Document and maintain SOPs for all custodial and platform-related workflows.
- Identify operational inefficiencies and recommend practical, scalable improvements.
- Ensure documented processes are consistently followed across teams and branches.
Training & Platform Enablement
- Deliver platform and systems training to new hires, existing staff, and incoming advisors during onboarding and firm integrations.
- Develop and maintain training materials, quick reference guides, and how-to documentation for core platforms.
- Serve as the internal subject matter expert on all firm platforms—the go-to resource when staff have questions or need guidance.
- Stay current on platform updates, new features, and custodian releases through ongoing training and vendor resources.
- Maintain relevant platform certifications and pursue continuing education as systems evolve.
Compliance & Recordkeeping Support
- Maintain user access logs and platform documentation in accordance with regulatory requirements.
- Support compliance requirements related to custodial and platform record retention.
- Assist in gathering documentation for audits, regulatory reviews, and due diligence requests.
Qualifications
- Bachelor’s degree or 3–5 years of operations experience at an RIA, broker-dealer, or wealth management firm.
- Hands-on Orion experience is required—specifically in account/household setup, performance reporting, data reconciliation, and managing integrations with custodians and other platforms.
- Demonstrated ability to troubleshoot integration and data-flow issues across multiple connected systems.
- Hands-on experience with at least one major custodian (SEI, Fidelity, Schwab, or Pershing).
- Experience administering a wealth-management CRM—Redtail strongly preferred.
- Strong documentation skills and demonstrated ability to build and maintain SOPs.
- High attention to detail and comfort operating in a regulated, compliance-driven environment.
- Excellent written and verbal communication skills; able to translate technical platform issues for non-technical advisors.
- Proficiency with Microsoft 365 (Outlook, Excel, Word, Teams).
- Prior experience supporting advisor transitions, custodial conversions, or M&A integrations.
Benefits – Eligibility and a waiting period may apply
1. Medical-related
- ICHRA – Employer Allowance (Individual Healthcare Reimbursement Arrangement Plan Allowance) to purchase individual medical coverage based on geographic location, age, and household size
- 50% Employer Paid for Employee Only Dental premiums
- Employer-paid Group Life
- Employer-paid Group LTD
- Vision
- Short-term DI
- Cancer
- Hospital Indemnity
2. Other Benefits
- 401k
- 401K Safe Harbor Match
- Holiday/PTO/Sick Time
- Continuing Education, Licensure, Designation Assistance
- Employee Assistance Program
Employment Type: Full-time, exempt
Compensation: $85K - $105K base, Compensation is benchmarked to role scope and experience; we may consider higher compensation for candidates who can hit the ground running with RIA-specific platforms and system integrations., plus benefits and eligible for performance-based bonus tied to department milestones and firm goals
AAP/EEO Statement
Summit provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Salary : $85,000 - $105,000