What are the responsibilities and job description for the Call Center Agent position at Summit Ridge Holdings?
Good service starts with a conversation.
We are looking for a confident and approachable Call Center Agent to support customers with account questions, service requests and general enquiries.
You will handle inbound calls, listen carefully and help each customer understand what happens next. Working with the customer service and account support teams, you will keep information accurate, document conversations and direct more complex enquiries to the appropriate department.
After successfully completing the probation period, there may be an opportunity to work on a hybrid basis.
What will help you succeed
- Clear and friendly phone communication
- Strong listening and problem-solving skills
- Confidence using computers while speaking with customers
- Good organization and attention to detail
- A calm approach when handling questions or concerns
- The ability to follow procedures and protect private information
- Consistent attendance and professional follow-through
Previous call center experience is not required. Experience from retail, hospitality, reception, customer service, banking, administration or other customer-facing environments can transfer well into this position. A college degree is not required.
What you’ll be doing
- Answer inbound calls and respond to customer enquiries
- Assist with account information, documents and service requests
- Update customer details and record accurate call notes
- Explain routine processes clearly and professionally
- Follow up on open requests when additional information is needed
- Transfer complex questions to the appropriate team member
- Help maintain a positive and efficient customer experience
Build valuable professional experience
As a Call Center Agent, you will develop practical skills in inbound customer service, account support, call handling, data entry and issue resolution. You will work with several departments and become an important connection between customers and the wider business.
This opportunity is suited to someone who enjoys speaking with people, learns new systems quickly and takes satisfaction in turning questions into clear next steps.
If you are ready to bring your communication skills to a professional Tampa office, apply today with your resume.
Qualified applicants will be considered fairly based on their skills, potential and ability to perform the role.
Pay: $19.63 - $23.13 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
- Work from home
Work Location: In person
Salary : $20 - $23