2nd Shift Outbound Team Leader

Summary:

What is The World's Speed Shop®? Summit Racing Equipment – the go-to parts source for thousands of gearheads around the globe. We got here by putting the customer first: save them money on the parts they want, deliver those parts quickly, and back them with the best customer service in the industry.

Are you excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the position you see is right for you, we encourage you to apply. Our people make all the difference in our success.

Coordinate, direct, and motivate employees to ensure that work is completed and orders are processed to exceed customer’s expectations. Assist the OFC management team as a leader in all OFC departments whenever necessary.

Complete workload / process orders to exceed customer’s expectations by efficiently, accurately, and safely processing the workload. Focus on actions that promote efficiency, accuracy, safety, and ongoing customer service through all downstream and upstream operations. Take actions that support the company’s customer service objectives. Support all functions of the OFC by successfully performing in a variety of positions within the operation. Follow and enforce all procedures and guidelines to exceed customer’s expectations.

Supervisory Responsibilities:

Assist the department supervisor and manager in leading and directing employees. Carry out responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to: training employees; planning; assigning and directing work; addressing complaints and resolving problems.

Position Specifics:

This position requires a M – F schedule, 3:30pm – 12:00am, with overtime as needed. The area of the operation this Team Leader is responsible for will be discussed in the interview process.

Essential Duties and Responsibilities include the following:

• • Analyze workload and coordinate staff for efficient, accurate, and safe performance.
  • Ensure consistent execution of procedures and application of company policy.
  • Identify and communicate issues that would negatively impact customer service, safety, teamwork, and/or the profitability of the company.
  • Maintain excellent documentation regarding the strengths, weaknesses, opportunities, and threats that impact the outbound operation. Ensure the integrity of all production and attendance information.
  • Routinely identify and question processes, practices, and business decisions that fail to support the company objectives.
  • Evaluate and analyze opportunities to improve labor, supplies, operating costs, service to the customers, and overall efficiency and quality.
  • Make recommendations through detailed and well thought out memos, reports, and e-mails.
  • Promote a safe work environment through completion of safety audits, employee coaching regarding safe work practices, and reporting all potential safety concerns.
  • Demonstrated proficiency in relative positions.
  • Complete assigned workload according to procedures to meet or exceed department productivity and accuracy standards.
  • Effectively utilize system resources and equipment to process workload.
  • Execute workload in a manner that creates a positive impact on the overall operation, the current customers, and the future efficiency and service of the operation. Go beyond solving the immediate problem by determining courses of action that will minimize reoccurrence.
  • Operate vehicles per company safety policy and guidelines.
  • Assist other departments and employees as necessary.
  • Based on in-depth knowledge of the operation, assist leadership in the review of departmental procedures to improve efficiency and quality output of the operation. Must be able to identify and suggest resolutions to recurring issues.
  • Communicate effectively with all appropriate personnel; Team leaders, supervisors, managers and other departments to ensure accuracy of inventory, maximize production / efficiency, minimize errors, and ultimately increase customer service.

Education and/or Experience – One year certificate from college or technical school; or three to six months related experience and /or training.

Wage – This is an hourly position plus overtime, as required. Starting pay will be based on experience, ranging from $22.00 to $25.00 per hour.

The Team Member Experience:
We work together to take care of our customers, our communities, and each other. When you join the team, you’ll enjoy a positive, productive atmosphere where people truly believe in what they are doing. If you’re passionate about providing the best experience possible to our customers and to your fellow team members, you’re in the right place.

If you are an individual with a disability and need assistance interacting with our career site, please contact us by calling (330) 630-5570 option 2 for Human Resources.

Summit Racing Equipment and its entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.