Mobile Crisis Peer Support/Recovery Coach

Mobile Crisis Team: Earn an additional $4/HR on top of your base pay

This application is for daytime hours

Job Summary / Objective

The Mobile Crisis Peer Support Specialist / Recovery Coach is a member of the community-based Mobile Crisis Team who provides immediate, person-centered support to adults, children, and families experiencing a behavioral health crisis. This position operates in accordance with Michigan Department of Health and Human Services (MDHHS) requirements for Community Mental Health crisis services and the Intensive Crisis Stabilization Services (ICSS) continuum.

Working alongside crisis professionals and other crisis responders, the Mobile Crisis Peer Support Specialist / Recovery Coach provides engagement, emotional support, de-escalation assistance, and connection to recovery resources. Using lived experience with mental health and/or substance use recovery, this role promotes hope, recovery, and stabilization while supporting diversion from unnecessary hospitalization, emergency department utilization, or incarceration when clinically appropriate.

This position functions as part of a two-person mobile crisis team, supporting crisis professionals by assisting with engagement, stabilization, and coordination of community supports while operating within the scope of peer support practice.

Essential Duties and Functions

• Respond as part of a mobile crisis team to behavioral health crises in homes, schools, hospitals, shelters, and other community settings.
• Provide in-person peer support and recovery-oriented engagement during crisis encounters for individuals across the lifespan, including youth, adults, and families.
• Assist the crisis professional in de-escalation efforts by modeling calm, supportive, and recovery-oriented interactions.
• Utilize lived experience to build rapport, instill hope, and normalize help-seeking during crisis situations.
• Provide emotional support, encouragement, and practical coping strategies during and following crisis events.
• Support individuals in identifying strengths, preferences, and recovery goals.
• Assist the crisis professional with development of safety plans and stabilization strategies when appropriate.
• Promote voluntary engagement in services and least restrictive alternatives consistent with the Michigan Mental Health Code.
• Encourage and support diversion from unnecessary hospitalization or justice system involvement when clinically appropriate.
• Provide follow-up contact and engagement as assigned to reinforce stabilization and connection to services.
• Connect individuals and families to community resources including outpatient services, substance use treatment, housing supports, school-based services, and recovery programs.
• Facilitate warm handoffs to ongoing providers and support attendance at initial appointments when appropriate.
• Educate individuals and families about available behavioral health services and how to navigate the community mental health system.
• Work collaboratively with clinicians, law enforcement, EMS, hospitals, and community partners during crisis response.
• Complete required documentation for peer-delivered services and contacts in accordance with MDHHS, Medicaid, CMH, and CCBHC standards.
• Maintain accurate and timely records of services and engagement activities within the electronic medical record.
• Participate in required trainings including MDHHS-approved crisis training competencies such as trauma-informed care, de-escalation strategies, and harm reduction techniques.
• Adhere to confidentiality requirements (HIPAA), ethical standards, and agency policies.
• Participate in team meetings, supervision, and ongoing staff development activities.

Qualifications

• High school diploma or GED required.
• State of Michigan Certified Peer Support Specialist (CPSS) or Certified Recovery Coach (CRC) required or ability to obtain certification within the agency-defined timeframe.
• Lived experience with mental health and/or substance use recovery required.
• Experience supporting youth and/or families in recovery preferred.
• Experience working in community-based or crisis response environments preferred.
• Strong interpersonal and engagement skills.
• Ability to model recovery principles and maintain appropriate boundaries.
• Understanding of crisis response principles and willingness to work in high-stress environments.
• Knowledge of community resources and recovery supports.
• Ability to work collaboratively within a multidisciplinary crisis response team.