Program Lead - Community Based Specialty Programs

Job Summary/Objective:

The Program Lead – Community Based, Specialty Programs will provide clinical and procedural guidance in the implementation of Case Management for the Community Based-I/DD Team and Senior Behavioral Health Team. This role works closely with the Director of Community Based Specialty Programs to ensure adherence to organizational and programmatic goals and compliance with all relevant standards and regulations.

Essential Duties and Functions:

• Ensure timely and consistent staff follow-through on related follow-ups, callback queues, and 24-hour follow-up tasks.
• Assist with and provide training for Community Based-Specialty Programs.
• Support program measures and customer outcomes, implement lean management principles, support quality improvement initiatives, assist with problem-solving efforts, and contribute to the development of effective policies and procedures to enhance program performance and outcomes.
• Review and correct timecard and schedule changes to support accurate payroll processing, while coordinating staff coverage, lunch breaks, and customer support to maintain operational flow and ensure a positive customer experience.
• Maintain program records and ensure timely, accurate documentation to support community mental health services. Assist with data tracking, reporting, and compliance while upholding confidentiality and accuracy.
• Demonstrates strong critical thinking and problem-solving skills while consistently renewing a commitment to exceeding customer expectations.
• Support the onboarding process by developing and implementing training approaches that facilitate smooth integration of new staff across program operations.
• Participate in corporate quality improvement and problem-solving activities.
• Maintain confidentiality and privacy within MDHHS, state and federal guidelines.
• Provide support in managing complex customers to ensure customers are placed at the right level of care.
• Perform other duties as required.
• Actively participate in and co-facilitate huddles, business meetings and team building activities in partnership with the Director of Community Based-Specialty Programs to ensure alignment, engagement, and effective communication across the team.
• Monitor and maintain compliance with all relevant regulatory standards (MDHHS, state, federal, CARF, CMS, Managed Care) and agency policies, including accurate record-keeping and data management.

Qualifications:

• Bachelor’s degree in social work, Psychology, Nursing or related field, with experience in behavioral health required.
• Actively working towards licensure in the State of Michigan required.
• Two years’ experience in clinical practice within a behavioral healthcare setting and 1 year of experience in an administrative/management capacity preferred.

This position requires a high degree of clinical knowledge and competence as well as management/business skills and knowledge of community-based behavioral health services

• Self-directed, collaborative and resourceful.
• One year of computer experience – Word, Excel and electronic medical record software preferred.
• Good organizational, verbal/written communication, computer, analytical and problem-solving skills
• Self-directed and resourceful
• Other duties as assigned

Benefits:

• Premium health and vision within 30 days of hire
• Company sponsored Health Reimbursement Account
• Company paid short and long-term disability
• Employee assistance program
• 401(K) match up to 5% after one year of service
• Social security alternative contributions
• Free YMCA membership
• Generous paid time off
• 14 paid holidays
• Continuing education reimbursement
• Licensure study materials and exam reimbursement

Trauma Informed System of Care:

A trauma-informed approach to service delivery emphasizes physical and emotional safety, choice, empowerment, and trustworthiness for customers. The impact of trauma is broad and touches many life domains. Participation is mandatory for activities required for Summit Pointe to become a “Trauma Informed System of Care.”