Account Manager

Position Summary:

The Account Manager will manage information flow to and from our customers and partners in support and generation of existing and new business. This information flow is inclusive of but not limited to the management of projects from development and approvals through fulfillment and shipping.

Essential Duties and Responsibilities:

· Manage assembly projects from quote to invoice.

· Communicate as required with external customers to assist in meeting their needs.

· Attend meetings, and manage administrative aspects of customer interaction and requirements in Summit and customer locations

· Direct project coordination with the customer

· Scheduling all inbound, customer product

· Initiate both projects and jobs within ERP System

· Creating Bills of Materials within the ERP system

· Initiating the purchasing for all project-related materials

· Determine master production and shipping schedules

· Reporting all receipts, production, and shipping to the customer

· Leading internal production startup meetings

· Communicate project details to Quality Control

· Reporting activity within customer systems

· Confirm reconciliation of all customer products during and post-production

· Report reconciliation results and request disposition

· Ensure Customer POs reflect services reflected on the quotation

· Ensure assembly line tickets are accurate

· Collaborate and share Innovation with customer

· Communicate as required with external customers to assist in meeting their needs.

· Attend meetings, and manage administrative aspects of customer interaction and requirements in Summit and customer locations.

· Ensure customer POs reflect services outlined on the quotation

· Ensure job quotations are accurate

· Collaborate and share innovation with customer

· Actively participate in new technology introductions and/or implementations

· Update and maintain internal and external project trackers

· Other duties as assigned by leadership.

Required Experience & Education/Experience:

· Bachelor’s degree preferred

· 2 years of Account Management and/or Supply Chain experience preferred

· Working knowledge of Microsoft Office required

· Must be detail-oriented and well organized

· Strong communication (written and verbal) and interpersonal skills required

· Ability to multi-task, prioritize workload, and adjust to changing priorities in a fast-paced and deadline-driven environment required

· Strong creative thinking/analytical skills are required

COMPETENCIES:

· - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.

· - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

· - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

· - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

· - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

· - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

· - Solid understanding of foundational safety programs in a manufacturing and warehousing environment. Observe safety and security procedures; Determine appropriate action beyond guidelines; Report potentially unsafe conditions; Use equipment and materials properly.

· - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is frequently required to: stand; walk; sit; use hands finger dexterity, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear. The employee must occasionally lift, push, or move items up to 50 pounds. Use visual acuity to operate equipment, read technical information, and/or use a keyboard. Frequently work near moving mechanical parts. Occasionally work in high, precarious places. Occasionally work around fumes, airborne particles, or toxic chemicals. Occasionally exposed to outside weather conditions and loud noises. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

This position requires work in both an office setting and a warehouse setting. Work occasionally requires “after-hours” communication or extended work hours, including weekend or evening work. Working conditions in the warehouse setting may or may not be environmentally controlled resulting in hot or cold temperatures and work may be in areas where there is moving warehouse equipment.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Summit Packaging Solutions LLC is an equal-opportunity employer. Summit expressly prohibits discrimination and harassment of any type and affords equal opportunity employment opportunities to employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person