ER Patient Access I (5007)

The Patient Access I role is responsible for essential opening and closing tasks, patient registration accuracy, financial transactions, interpreter services, and ensuring HIPAA compliance. Efficiently communicates, notifies departments, and adapts to change. Demonstrates professionalism, adheres to standards of behavior, and fulfills additional responsibilities, including auditing and providing information to patients and families.

• Strong communication & customer service skills required
• High School Diploma equivalent, preferred
• One year of healthcare or clerical experience, preferred
• Must be detail-oriented and is able to follow instructions

• Responsible for opening and closing essential rituals, including preparing for the day and organizing daily folders. At closing, prioritize patient privacy by securely handling PHI and checking in with patient families to ensure their needs are met.
• Conducts preadmitting activities, collecting patient demographics, insurance information, and preparing for the day ahead. Pre-registers patients when possible and within time constraints.
• Performs admitting activities such as securing consent for treatment, obtaining required forms and signatures, and scanning relevant documents.
• Collects copayments and downpayments in the proper systems.
• Refer patients to the proper parties for financial counseling.
• Understands HIPAA & ROI procedures according to hospital policies and applicable laws and regulations.
• Utilizes interpreter services in accordance with hospital policies, ensuring effective communication. Informs patients of hospital standards regarding the choice to use or not use these services.
• Notifies relevant departments following established protocols when patients are ready.
• Answers telephone calls professionally and efficiently, receiving and conveying messages effectively.
• Familiar with the locations and retrieval processes for walk-in patients’ orders.
• Regularly monitors email, MS Teams, and other communication platforms for updates on testing or changes in patient status.
• Understands the ABN process by identifying and obtaining signatures regarding medical necessity.
• Manages and communicates essential messages from Medicare, educates patients on discharge rights, and stays informed about any Medicare policy changes, promptly notifying the Revenue Cycle Manager of updates.
• Prepares all Daily Deposit/Cash Log following Facility cash controls. For opening and closing procedures.
• Research and sort returned mail and calls patients to update demographics.
• Adds and updates providers in the EMR system.
• Assists in auditing the previous day's face sheets for errors and completion, providing accuracy reports to the Revenue Cycle Manager.
• Provides pertinent information to the patient’s family in the waiting area according to policies and procedures.
• Maintains a 90% accuracy rate for patient registration.
• Maintains lobby and patient access areas, ensuring cleanliness and ordering supplies when needed.
• Provides bedside registration when required.
• Adapts to change and demonstrates flexibility.
• Demonstrates effective time management by consistently arriving on time and planning tasks efficiently.
• Behave and dress in a professional and courteous manner consistent with the facilities Standards of Behavior.
• Other duties as assigned.