Microsoft 365 Administrator

The Microsoft 365 Administrator will be responsible for designing, managing, and optimizing Microsoft 365 environments for our various clients while also providing friendly top-notch technical support. The Microsoft 365 Administrator will engage with current and prospective customers in a consultative capacity to address their business needs through the effective use of the Microsoft 365 platform. This position will be expected to possess a strong technical background, excellent problem-solving skills, and a passion for customer service.

Primary Responsibilities

· Design, configure, and manage Microsoft 365 services, encompassing but not limited to Exchange Online, SharePoint Online, OneDrive for Business, Power BI, and Power Automate.

· Serve as subject matter expert for technical issues related to Microsoft 365 applications.

· Implement and enforce security policies, including multi-factor authentication and data loss prevention.

· Stay updated on the latest Microsoft 365 features and best practices to enhance productivity and collaboration.

· Provide training and guidance to users on Microsoft 365 applications and features.

· Assist in creating technical documentation for products and services Summit IT Solutions offer.

· Assist staff with escalations.

· Provide expert technical support to clients, resolving issues and ensuring smooth system operation.

· Perform continuous personal technical growth – IT certifications, etc.

· Conceptualize, design, and propose advanced Microsoft 365 solutions to existing and potential customers.

· Other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in information technology or equivalent experience and technical certification
• Five or more years’ experience in an IT support role
• Proven experience with Microsoft 365 management, support, and PowerShell
• Applicable knowledge cybersecurity principles and best practices
• Strong understanding of IT related hardware, software, and services
• Familiarity with service desk ticketing systems and ITIL principles is a plus
• Strong passion to learn and apply new skillsets
• Ability to communicate effectively with customers in a courteous manner, providing quality solutions, and can communicate technical concepts to non-technical users
• Strong organizational, planning, and decision-making skills
• Ability to work in a team environment
• Ability to create positive and collaborative working relationships
• Excellent written and verbal skills
• Passionate drive to provide superior service to clients
• Valid US Driver’s License

Working conditions

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, printers, and phones. Travel to client locations will be required.

Physical requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is regularly required to talk or hear over the phone or in a face-to-face conversation. This position will frequently be required to sit, stand, walk, stoop, kneel, crouch, use hand to finger, handle or feel, and reach with hands and arms. This position also requires the ability to lift up to 50 lbs. occasionally. Specific vision abilities required by this position include close vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Direct reports

None

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety to themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity Statement

Summit IT Solutions provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, gender, national origin, age, disability, marital status, military status, genetic disposition or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is your desired salary range?

Experience:

• SharePoint: 1 year (Required)
• IT support: 5 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person