Retail Associate- Part Time, Various Shifts

Job Summary

The Retail Sales Associate supports the daily operations of the Gift Shop by providing exceptional customer service, maintaining store appearance, and assisting with sales and inventory tasks. This position works closely with the Volunteer Services Coordinator and provides guidance to volunteers as needed. Work hours will vary based on the shop’s operating schedule.

Essential Functions

-          Greet every customer promptly and courteously; offer assistance and create a welcoming environment.

-          Provide knowledgeable information about products, current promotions, and store policies.

-          Operate the cash register accurately; process cash and credit transactions, issue receipts, and handle returns or exchanges per policy.

-          Bag and package purchases; offer gift wrapping when requested.

-          Recommend products and assist customers in locating items based on their needs and interests.

-          Demonstrate or explain product use or care when appropriate.

-          Maintain a clean, organized, and visually appealing store at all times.

-          Stock merchandise, ensure proper labeling, and assist with pricing and display setup as directed.

-          Arrange products and advertising displays to promote sales.

-          Clean shelves, counters, display areas regularly to uphold the shop’s presentation standards.

-          Inspect products for damage, defects, or shortages; report concerns promptly.

-          Assist with inventory counts and request/requisition new stock under the direction of the Volunteer Services Coordinator.

-          Help maintain appropriate inventory levels to ensure popular items are available without excessive overstock.

-          Complete sales reports or financial documentation as requested.

-          Provide guidance to volunteers regarding store procedures and customer service expectations.

-          Assist the Volunteer Services Coordinator by answering volunteer questions and offering direction when needed.

-          Stay alert to potential theft or security risks and follow proper procedures to prevent or respond to incidents.

-          Display professional etiquette and behavior consistent with our service standards.

-          Participate in departmental or hospital-wide meetings as requested.

-          Review and comply with all applicable policies and procedures annually.

Other Duties

- Perform additional administrative or operational tasks as assigned.

- Participates in departmental and association wide informational meetings and inservices, including staff meetings, association wide forums, and seminars.

- Reviews department and association wide policies and procedures annually.

Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Abilities

- Moderately complex work performed under moderate supervision.

- Must be able to stand for extended periods and lift merchandise as needed.

- This position requires knowledge of general office equipment (including the telephone system, fax machine, copy machine, computer, and commonly used hospital programs) as well as excellent computer, communication, critical thinking, problem solving, leadership, interpersonal skills, basic math skills, and the ability to exercise independent judgment.

- This position also requires knowledge of hospital equipment and programs, including all Hospital Information Systems and department specific equipment.

- Must read, write, speak, and understand English.

Supervisory Responsibilities

- None

Work Environment

At Summit Healthcare, our mission statement is that we are trusted to provide exceptional, compassionate care close to home. Our vision is to be the healthcare system of choice.

To uphold our mission and vision statements, we expect all employees to practice SHINE Behavioral standards:

- Always SHINE – show respect and be kind.

- Always work together – we are on the same team.

- Always serve others – no job is beneath you.

- Always maintain high standards of quality and safety – best practice every time.

- Always communicate clearly – be compassionate.

- Always practice integrity – maintain confidentiality.

- Always be accountable – take responsibility.

- Always empower – create an environment of success.

- Always excel – don’t settle for mediocrity.

- Always promote wellness – make choices for a healthy lifestyle.

Physical Demands

Exerts up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. Physical demands are in excess of those of Sedentary work. Light work usually requires walking or standing to a significant degree.

Required Education and Experience

-          High school diploma or equivalent required.

-          Minimum of 2 years of customer service or retail experience preferred.

-          Basic computer skills.

-          Excellent communication, interpersonal, and customer service skills.

-          Ability to work independently and collaboratively with staff and volunteers.

-          Reliable, professional, and attentive to detail.

OSHA Exposure Category:

Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues and are not a condition of employment.

This is a safety sensitive position.