Computer Tech II, Full Time, Various Shifts

The Computer Technician II installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Resolves internal user problems and ensures correct operation of personal computers. Maintains parts inventory and logs all service/repair activity. May perform system setups for new hires.

Essential Functions

- Identifies computer problems and asks questions to determine the root cause and how to resolve it.

- Manages Information Technology (IT) Help Desk tickets in Summit’s ticketing system and documents all work related to troubleshooting and resolving those tickets.

- Installs, troubleshoots, and repairs computer systems, hardware and computer peripherals.

- Maintains parts inventory and logs all service/repair activity.

- Performs system setups for new hires.

- Installs operating systems and software.

- Installs cables and terminates/tests.

- Installs, diagnoses and repairs phone equipment, network switches and printers.

- Supports the maintenance of the telecom equipment.

- Supports mobile devices such as tablets, cell phones etc.

- Supports network security cameras.

- Conducts user training when necessary.

Other Duties

- Will participate in an on-call rotation schedule, which will require being available after normal business hours during your rotation.

- Participates in departmental and association wide informational meetings and inservices, including staff meetings, association wide forums, and seminars.

- Reviews department and association wide policies and procedures annually. Develops and maintains new policies and procedures as needed.

Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Abilities

- This position requires knowledge of general office equipment (including the nurse call system, telephone system, fax machine, copy machine, computer, and commonly used hospital programs) as well as excellent computer, communication, critical thinking, problem solving, leadership, supervisory, interpersonal skills, basic math skills, and the ability to exercise independent judgment.

- This position also requires knowledge of hospital equipment and programs, including all Hospital Information Systems and department specific equipment.

- Must read, write, speak, and understand English.

Supervisory Responsibilities

- None

Work Environment

At Summit Healthcare, our mission statement is that we are trusted to provide exceptional, compassionate care close to home. Our vision is to be the healthcare system of choice.

To uphold our mission and vision statements, we expect all employees to practice SHINE Behavioral standards:

- Always SHINE – show respect and be kind.

- Always work together – we are on the same team.

- Always serve others – no job is beneath you.

- Always maintain high standards of quality and safety – best practice every time.

- Always communicate clearly – be compassionate.

- Always practice integrity – maintain confidentiality.

- Always be accountable – take responsibility.

- Always empower – create an environment of success.

- Always excel – don’t settle for mediocrity.

- Always promote wellness – make choices for a healthy lifestyle.

Physical Demands

Exerts up to 100 lbs. of force occasionally, and/or up to 50 lbs. of force frequently, and/or up to 20 lbs. of force constantly to move objects. The worker is exposed to contact with chemicals and infectious fluids, heavy lifting, constant standing, extensive close work, and extensive computer work.

Required Education and Experience

- High School diploma or equivalent.

- Advanced technical computer skills.

- CompTIA A certification (within 90 days).

Preferred Education and Experience

- Three (3) years related experience/

OSHA Exposure Category:

Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues and are not a condition of employment.

This is a safety sensitive position.