What are the responsibilities and job description for the Customer Account Manager position at Summit Fire Protection?
Job Summary
JOB DESCRIPTION
Customer Account Manager is a responsible for managing and developing relationships with clients in the fire protection industry. They serve as the main point of contact for customers, ensuring their needs are met and fostering long-term partnerships. Their role typically involves sales, account management, and ensuring customer satisfaction with fire protection services and products, such as fire alarms, sprinkler systems, suppression systems, and inspections.
Essential Job Duties
Customer Relationship Management
The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.
Education, Training, Certifications
Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.
Physical Requirements
While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift <30lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders.
Work Environment
Employee will consistently be required to work indoors in an office setting, work alone and with others. Office settings are mild to moderate temperatures.
We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.
While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
About Us
Are you interested in working for the nation’s leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire Protection may be right for you!
Summit Fire Protection, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customer across many verticals on a local, regional, and national scale. We’re proud of our well-deserved reputation for quality work that’s completed by our talented and experienced installation workforce. Summit Fire Protection is a dynamic organization with endless growth opportunities spanning over 25 locations in more than 8 states.
Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire Protection supports trade skills and workforce development. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire Protection supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth.
Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.
Benefits
Summit Fire Protection offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with an industry leading and affordable benefits package for eligible employees. Our benefits package includes:
PIPE
JOB DESCRIPTION
Customer Account Manager is a responsible for managing and developing relationships with clients in the fire protection industry. They serve as the main point of contact for customers, ensuring their needs are met and fostering long-term partnerships. Their role typically involves sales, account management, and ensuring customer satisfaction with fire protection services and products, such as fire alarms, sprinkler systems, suppression systems, and inspections.
Essential Job Duties
Customer Relationship Management
- Build and maintain strong relationships with new and existing clients.
- Serve as the primary liaison between the company and customers, addressing inquiries, concerns, and requests.
- Identify and pursue new business opportunities within the assigned territory or customer base.
- Prepare and present tailored proposals for fire protection services and products.
- Achieve sales targets and contribute to company growth.
- Monitor client accounts to ensure timely and high-quality service delivery, including inspections, maintenance, and installations.
- Provide regular updates on fire protection systems and compliance requirements.
- Stay informed about fire protection codes, regulations, and industry trends to provide accurate guidance.
- Assist clients in understanding and meeting compliance requirements.
- Coordinate with service, inspection, and installation teams for seamless service delivery.
- Work with finance and administrative teams to manage contracts, billing, and account records.
- Implement strategies to retain clients and enhance satisfaction through excellent service and communication.
- Address customer feedback to improve services and relationships.
- Other duties may be assigned.
The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.
Education, Training, Certifications
- High School Diploma or GED (required)
- 2 years of customer service and computer experience
- 1 year scheduling experience (preferred)
- Familiarity with local zip codes and geographic regions to ensure efficient scheduling
- Sales and negotiation abilities to drive business growth
- Knowledge of fire protection systems, services, and regulatory compliance
- Organizational and problem-solving skills for managing multiple accounts effectively
- Strong interpersonal and communication skills to build lasting relationships
- Ability to effectively read, write, and communicate in English with employees and customers
- Ability to operate a computer
- Proficiency in customer relationship management (CRM) tools and basic office software
- Advanced Microsoft Office experience (Excel, Word, Outlook) required
- Valid driver’s license with an acceptable driving record (required)
- Must comply with SFP’s Drug and Alcohol policy and Background screening requirements, including customer-specific requirements based on contractual agreements
Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.
Physical Requirements
While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift <30lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders.
Work Environment
Employee will consistently be required to work indoors in an office setting, work alone and with others. Office settings are mild to moderate temperatures.
We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.
While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
About Us
Are you interested in working for the nation’s leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire Protection may be right for you!
Summit Fire Protection, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customer across many verticals on a local, regional, and national scale. We’re proud of our well-deserved reputation for quality work that’s completed by our talented and experienced installation workforce. Summit Fire Protection is a dynamic organization with endless growth opportunities spanning over 25 locations in more than 8 states.
Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire Protection supports trade skills and workforce development. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire Protection supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth.
Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.
Benefits
Summit Fire Protection offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with an industry leading and affordable benefits package for eligible employees. Our benefits package includes:
- Paid Vacation and Holidays
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan with Company Match
- Flexible Spending Accounts
- Long-Term Disability – Employer Paid
- Short-Term Disability – Employer Paid
- Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
- Life Insurance for Team Members and Dependents
- Employee Assistance Program
- Employee Referral Program
PIPE
- We are PASSIONATE about life safety
- We have INTEGRITY (Do the right thing)
- We work in PARTNERSHIP with our customers and community
- We constantly strive for OPERATIONAL EXCELLENCE (Do things right)