Lead Tax Examining Technician

WHAT IS Taxpayer Services?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

• Position(s) are to be filled in following area(s):
  • TS - CAS-Customer Account Services -Electronic Products and Services Support (EPSS), Technical Services Operation (TSO), Customer Service Section (CSS) 1.

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Qualifications:

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

SPECIALIZED EXPERIENCE:GS-8 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position must include:

• Applying the methods, precedents, and guidelines related to filing information returns;
• Oral and written communication;
• Meeting and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position;
• Using interviewing techniques to obtain and exchange information under sensitive conditions, e.g., reporting and disclosure requirements;
• On-line systems, research materials, technology, tools, and processing procedures (e.g., data security, knowledge of codes, their interrelationship and function);
• IRS principles, practices, and procedures including taxpayer rights, enforcement policies and practices, payment processing and pertinent appeal procedures;
• Resolving complex cases, providing technical assistance, and performing extensive research (e.g., IRMs, E-Help Support System [EHSS], etc.)

AND

You must also meet the following requirement(s):

• TIME AFTER COMPETITIVE APPOINTMENT (TACA): Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".
• TIME IN GRADE (TIG): For positions above the GS-05,applicants must meet applicable time-in-­grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-5, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03, or 04 positions.

For more information on qualifications please refer to OPM's Qualifications Standards.

Responsibilities:

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Distributes and balances the workload among employees in accordance with established workflow or job
  Specialization; assures timely accomplishment of the assigned workload; and assures that each employee has
  enough work to keep busy.
• Keeps in touch with the status and progress of work, and makes day-to-day adjustments in accordance with
  established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs
  which cannot be disposed of promptly.
• Gives on the job training to new employees in accordance with established procedures and practices.
• Amends or rejects work not meeting established standards, refers to supervisor questions and any problems that
  prohibit the employee from meeting performance standards.
• Reports on workload performance, progress and training needs of employees, and on disciplinary problems.

STANDARD POSITION DESCRIPTIONS (SPD): PD97880
Visit the IRS SPD Library to access the position descriptions.

Salary : $63,940