What are the responsibilities and job description for the Customer Service Sales Representative position at Summit Diagnostics?
Summit Diagnostics provides medical professionals with comprehensive drug safety programs designed to protect patients, prevent drug misuse, and support responsible prescribing practices. We specialize in a range of testing services, including urine drug testing, oral fluid testing, drug metabolism testing, and mental health testing. Our solutions are designed to limit physician liability, reduce unnecessary treatments, and ensure practices operate efficiently and compliantly. Summit Diagnostics is committed to providing clear, actionable results and professional customer service to clinicians, staff, and patients alike.
This is a part-time, on-site role located in Salem, NH for a Customer Service Sales Representative. Responsibilities include engaging with existing clients to address inquiries, provide product information, and offer support. The representative will also generate new leads, build strong client relationships, and manage accounts effectively. In addition, the role involves collaborating with internal teams to ensure customer satisfaction and drive sales growth. Attention to detail and professional communication will be key in delivering an excellent customer experience.
- Customer service and interpersonal skills with a solution-oriented mindset
- Sales abilities, including lead generation, client relationship management, and account management
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Proficiency with customer relationship management (CRM) tools is preferred
- Ability to work independently while contributing to team goals
- Previous experience in sales, healthcare, or diagnostics is a plus
- High school diploma or equivalent; additional education or certifications in sales or customer service are advantageous