What are the responsibilities and job description for the Digital Member Relationship Specialist 1 position at Summit Credit Union?
Are you passionate about helping people and making a difference in their financial lives? Summit Credit Union is looking for a Digital Member Relationship Specialist to join our dynamic Digital Service team!
What You’ll Do
- Connect with members and potential members through digital channels, providing prompt, courteous, and thorough assistance.
- Promote Credit Union products and solutions to strengthen members’ financial situations.
- Build long-term relationships and create exceptional member experiences.
- Collaborate with your team to achieve service and sales goals.
- Refer members to other departments as needed, ensuring a seamless experience.
- Stay up-to-date with self-service tools and digital solutions.
Why Summit?
- People-First Culture: We believe in “people helping people.” You’ll be part of a team that connects, inspires, and acts to make managing money easier, more effective, and more fun.
- Growth & Development: We invest in your professional development with structured training, coaching, and feedback. Grow your career while making a real impact!
- Diversity & Inclusion: Summit Credit Union is committed to Equal Employment Opportunity and celebrates diversity. Different makes us better!
- Teamwork & Collaboration: Achieve organizational, departmental, and team goals together.
Benefits
- Competitive pay and incentive programs
- Comprehensive health, dental, and vision insurance
- Retirement savings plans with employer contributions
- Paid time off and holidays
- Career advancement opportunities
- Employee assistance programs
- Inclusive and supportive workplace culture
What You’ll Bring
- High school diploma or equivalent
- Strong written and interpersonal communication skills
- Customer service orientation and problem-solving ability
- Adaptability in a fast-paced environment
- Basic math and Microsoft Office skills
Ready to make a difference in our members’ lives—digitally? Apply today and join a team that’s shaping the future of financial services!
Required Statement Sections
- Physical Demands of Position: While performing the duties of this position, the employee is required to sit, stand and walk, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and /or carry up to 10 pounds.
- Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Travel to branches requires exposure to outdoor and traffic conditions.
- Equipment Used: Variety of office equipment (telephone, printer, pc, mobile devices, etc.).
- EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.
Skills
Required- Independent Judgment
- Customer service
Behaviors
Required- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.