What are the responsibilities and job description for the Summer 2026 -Contact Center Operations Support Internship position at Summit Credit Union?
As a Contact Center Operations Support Intern, you will assist the operations team in optimizing processes, improving efficiency, and supporting day-to-day activities within the contact center environment. This role provides hands-on experience in analyzing performance metrics, documenting workflows, and contributing to initiatives that enhance customer experience and agent productivity. You’ll collaborate with cross-functional teams, learn industry best practices, and gain exposure to tools and technologies used in contact center operations.
Project Goals
Check us out—talk to people you know (other employees, members), visit our website, and follow us on social media. If Summit feels like a good fit, we encourage you to apply
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all outcomes, responsibilities and qualifications required of employees assigned to this job.
Physical Demands of Position: While performing the duties of this position, the employee is required to sit, stand and walk, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and /or carry up to 10 pounds.
Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Travel to branches requires exposure to outdoor and traffic conditions.
Equipment Used: Variety of office equipment (telephone, printer, pc, mobile devices, etc).
EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.
Project Goals
- Identify Operational Inefficiencies: Examine workflows and processes for bottlenecks or redundancies. Document at least 3 process inefficiencies and propose actionable recommendations by Week 6.
- Enhance Documentation and Knowledge Management: Update operational procedures and training materials. Complete updates to 2 key process documents and ensure they are accessible in the knowledge base by the end of the internship.
- Currently pursuing a degree in Business, Communications, Data Analytics, or related field.
- Strong analytical, organizational, and communication skills.
- Proficiency in Microsoft Office Suite; familiarity with contact center tools is a plus.
- Ability to work independently and as part of a team in a fast-paced environment.
- This role requires you to be present in person at our main office.
Check us out—talk to people you know (other employees, members), visit our website, and follow us on social media. If Summit feels like a good fit, we encourage you to apply
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all outcomes, responsibilities and qualifications required of employees assigned to this job.
Physical Demands of Position: While performing the duties of this position, the employee is required to sit, stand and walk, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and /or carry up to 10 pounds.
Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Travel to branches requires exposure to outdoor and traffic conditions.
Equipment Used: Variety of office equipment (telephone, printer, pc, mobile devices, etc).
EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.