What are the responsibilities and job description for the Branch Manager 1 position at Summit Credit Union?
At Summit Credit Union, people helping people isn’t just something we say—it’s who we are. As co-creators of our workplace culture and our members’ experience, every Summit employee brings our vision, purpose, and values to life through their decisions and actions.
As a Branch Manager, you’ll lead a dedicated team in delivering a differentiating member experience while driving branch performance, developing talent, and strengthening relationships in the communities we serve. If you’re a people-first leader who enjoys coaching others, building strong teams, and making managing money easier (and more fun) for members—this could be your next step.
What You’ll Do (Your Impact)
Lead the Branch Experience
Guide and direct the daily operations of the branch to ensure efficient, compliant, and high-quality service that delights members at every interaction.
Grow Member Relationships
Develop and monitor proactive tactics that deepen member relationships and contribute to branch growth and long-term success.
Coach & Develop Talent
Champion employee development by coaching, supporting, and engaging team members to achieve their goals today—while preparing for future careers at Summit.
Drive Performance & Results
Lead your team to effective sales outcomes and service excellence while aligning with branch goals and credit union expectations.
Ensure Operational Excellence
Maintain compliance with credit union policies, industry regulations, and operational standards—using sound judgment to resolve day-to-day and complex challenges.
Foster a Positive Team Culture
Create a work environment that encourages teamwork, critical thinking, learning, accountability, and fun.
Contribute Beyond Your Branch
Support the broader branch network by providing leadership, sharing subject matter expertise, and owning assigned network-level business processes or projects.
What You Bring
At Summit, we take care of our people—because when our employees thrive, so do our members.
Benefits And Perks Include
Physical Demands of Position
While performing the duties of this job, the employee is continuously required to stand, walk, and sit, and use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift, push, pull, and/or carry up to 40 pounds.
Environmental / Working Conditions
Works in a typical administrative setting with climate control and appropriate lighting. Saturday hours are required.
Equipment Used
Computer terminal/PC, calculator, printer/copiers, telephone.
Our Commitment
At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status, or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.
Ready to Lead, Inspire, and Make an Impact?
If you’re passionate about developing people, serving members, and creating exceptional experiences—we’d love to meet you.
As a Branch Manager, you’ll lead a dedicated team in delivering a differentiating member experience while driving branch performance, developing talent, and strengthening relationships in the communities we serve. If you’re a people-first leader who enjoys coaching others, building strong teams, and making managing money easier (and more fun) for members—this could be your next step.
What You’ll Do (Your Impact)
Lead the Branch Experience
Guide and direct the daily operations of the branch to ensure efficient, compliant, and high-quality service that delights members at every interaction.
Grow Member Relationships
Develop and monitor proactive tactics that deepen member relationships and contribute to branch growth and long-term success.
Coach & Develop Talent
Champion employee development by coaching, supporting, and engaging team members to achieve their goals today—while preparing for future careers at Summit.
Drive Performance & Results
Lead your team to effective sales outcomes and service excellence while aligning with branch goals and credit union expectations.
Ensure Operational Excellence
Maintain compliance with credit union policies, industry regulations, and operational standards—using sound judgment to resolve day-to-day and complex challenges.
Foster a Positive Team Culture
Create a work environment that encourages teamwork, critical thinking, learning, accountability, and fun.
Contribute Beyond Your Branch
Support the broader branch network by providing leadership, sharing subject matter expertise, and owning assigned network-level business processes or projects.
What You Bring
- Associate’s degree or equivalent relevant professional experience.
- 3 years of experience in a retail or financial services organization, including at least 1 year of management experience.
- Ability to obtain and maintain a Nationwide Mortgage Licensing System (NMLS) number.
- Strong interpersonal and communication skills with a professional, member-focused approach.
- Solid understanding of financial principles, branch operations, and common financial products and services.
- Proven ability to lead individuals and teams toward high performance and goal achievement.
- Adaptability and sound judgment to solve unique and in-depth problems within established guidelines.
- Active listening skills with a thoughtful, solutions-oriented mindset.
- Ability to build rapport and communicate proactively with members and non-members.
- Strong attention to detail with consistent follow-up and follow-through.
- Working knowledge of Microsoft Office Suite.
- Basic math skills and the ability to understand more complex financial concepts.
At Summit, we take care of our people—because when our employees thrive, so do our members.
Benefits And Perks Include
- Competitive health insurance options
- 401(k) with employer match
- Generous paid time off and paid holidays
- Opportunities for professional growth and career development
- A supportive, inclusive, people-first culture
- Meaningful work that makes a real impact in our communities
Physical Demands of Position
While performing the duties of this job, the employee is continuously required to stand, walk, and sit, and use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift, push, pull, and/or carry up to 40 pounds.
Environmental / Working Conditions
Works in a typical administrative setting with climate control and appropriate lighting. Saturday hours are required.
Equipment Used
Computer terminal/PC, calculator, printer/copiers, telephone.
Our Commitment
At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status, or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.
Ready to Lead, Inspire, and Make an Impact?
If you’re passionate about developing people, serving members, and creating exceptional experiences—we’d love to meet you.