Application Analyst 1

Summary

The Application Support Analyst is responsible for the administration, support, and maintenance of essential software applications across key business units of the credit union. This role partners closely with internal teams to analyze, document, design, and implement system enhancements that improve the user experience and ensure optimal application performance.

Expected Outcomes

• Successful Deployments: New software applications and integrations are delivered on time and meet all business requirements.
• Responsive Support: End users receive timely and accurate support, enhancing productivity and trust in IT services.
• Technology Innovation: Emerging technologies and trends are continuously researched and evaluated, with strategic recommendations made to improve business processes and member experience.
• Process Documentation: Organizational efficiency and knowledge retention are strengthened through the creation and maintenance of clear process documentation.
• Stakeholder Collaboration: Strong relationships are built with internal and external partners, ensuring alignment and effective communication.
• Operational Excellence: Industry best practices are applied to maintain a secure, efficient, and stable application environment.

Capability Requirements

• Bachelor’s degree in Information Technology or a related field.
• Minimum of 1 year of relevant professional experience.
• Strong critical thinking skills to analyze project scope, dependencies, and business value, and to develop effective implementation strategies.
• Ability to identify and assess business problems, define requirements, review processes, and recommend operational improvements.
• Technical proficiency in troubleshooting and resolving complex issues.
• Experience in developing process documentation, user guides, and training materials.
• High attention to detail and accuracy in data entry and analysis.
• Excellent interpersonal and organizational skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Professional verbal and written communication skills essential for effective collaboration with employees and members.

Additional Requirements:

• Physical Demands of Position: While performing the duties of this position, the employee is required to sit, stand and walk, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and /or carry up to 10 pounds.
• Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Travel to branches requires exposure to outdoor and traffic conditions.
• Equipment Used: Variety of office equipment (telephone, printer, pc, mobile devices, etc).
• EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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