Marine Warranty Specialist

Marine Warranty Specialist

Rock Outdoors is looking for a Marine Warranty Specialist to join our team! The ideal candidate will have experience in ordering warranty parts, processing labor claims, and communicating with customers. We are looking for someone with knowledge and experience in the marine service area.

Responsibilities:

• Develops healthy relationships with vendors and serves as the main point of contact for warranty issues.

• File and monitor parts and labor warranty claims with Manufacturers for all Rock Outdoors locations.

• Ensures returned and warranty parts are sent back to the appropriate vendor.

• Demonstrates excellent customer service standards.

• Demonstrates advanced product knowledge and maintains awareness of new products.

• Analyzes warranty claims and outstanding balances, reporting to managers.

• Assists with daily responsibilities of service desk including writing work orders, stocking shelves, cash handling/settlements, truck shipments.

• Communicates with accounting with regards to inventory and transactions as needed for warranty items paid.

• Work with marine sales to order items required for boat deals

• Assists in providing efficient and friendly service at the registers, boat drop, sales floor, etc.

• Assists service writers and technicians as needed

• Maintains compliance to Rock Outdoor safety policies and procedures.

Requirements:

• Minimum of 2 years of experience working in marine service.

• Proficiency in MS Office (MS Excel and MS word, in particular)

• Possesses excellent customer service skills, communication and listening skills.

• Possesses strong organizational skills with attention to detail.

• Able to respond appropriately to changes in direction or unexpected situations.

• Prolonged periods of standing and walking.

• Capable of lifting heavy objects with or without reasonable accommodation.

• Schedule includes weekends and holidays.

• Possesses strong communication skills.

• Works effectively with peers and supervisors to accomplish tasks.

• High school diploma or GED required

Full Time with benefits Salary Position

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Work flexible shifts including some weekends and holidays.
• Ability work retail hours.

Experience:

• Good communication skills: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

Salary : $45,000 - $50,000