What are the responsibilities and job description for the Desktop Support Technician - Dallas, TX (LOCAL CANDIDATES ONLY) position at Sum Theory, Inc.?
PROJECT TITLE: Desktop Technical Support Services
POSITION TYPE: W2 or 1099 (Fixed term)
LOCATION: Dallas, Texas
START DATE: June 13, 2022
STANDARD TECHNOLOGIES: Dell PCs and laptops; Windows XP, 7 and 10; Active Directory & Outlook Exchange
QUALIFICATIONS / EDUCATION:
- Minimum/General Experience: 3 years
- Minimum Education: Associate's degree or equivalent experience required
- A Certification required
- Microsoft Certified Professional (MCP), Oracle, OnBase, Odessey and/or Kronos experience preferred; HP Certification preferred as well
- Must be able to pass an extensive criminal background check
BACKGROUND:
The customer is running a combination of XP to Window 10, Active directory and outlook exchange. Technician should have knowledge of all the window desktop platforms from Windows XP to Windows 10 and Office applications. He/she/they should be able to diagnose if the problem is with the desktop, telecommunications or the Network. There may be some software installs, replacement of hardware and working with Ghost images. Particular emphasis is on experience working in a government environment.
MAJOR DUTIES AND RESPONSIBILITIES:
The Desktop Technician provides a single point of contact for end users to receive support and maintenance within the Customer organizations desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC software to ensure optimal workstation performance. He/she will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required. The technician assists in the maintenance of corporate network components and works with the Corporate Information Systems Network Administrator to help ensure the effective operation of corporate systems.
- Responsible for the installation, repair, and maintenance of corporate PCs and the associated software at client facilities.
- Obtain price quotes, prepare purchase orders, and order approved PC hardware, software and related peripherals.
- Responsible for the installation, upgrading and configuration of corporate operating systems and application programs.
- Provide remote, telephone and in-person support in all departments as determined by the Desktop Services Manager.
- Scheduling of service visit to customer location if necessary
- Diagnosis of customers computing problem utilizing manufacturer provided diagnosis tools, skills acquired via official training and individual experience
- Develop and install Software Images and desktop image management
- Software Upgrades, Problem Diagnosis, Software Configuration, Training (spot training to deal with specific ticket related issues
- Database Support (for department data bases only)
- Hand Held Device Support
- Desktop to Network Problem Diagnosis
- Printers, Plotters and Peripheral Support
- Preventative Maintenance Processes and Reporting for printers
- Update of service call status to the customer
- Monitoring of assigned service calls and appropriate follow-up activities
- Component/part retrieval from the selected vendor parts providers (if required)
- Extensive testing of repaired device
- Communication of resolution activities to the customer
- Assist dispatcher in maintaining county-critical component stock levels for twenty-four/seven operations.
- Provide consistent, high-quality service and respond in a positive manner to change in corporate policy and procedures as well as changes to the customers systems.