What are the responsibilities and job description for the Desktop Support Technician – On-Site (Dallas, TX) position at GTN Technical Staffing?
Desktop Support Technician – On-Site (Dallas, TX)
DETAILS
Location: 100% On-Site in Dallas, TX
Position Type: Contract-to-Hire (6-12 months)
Hourly Pay Rate: $25-$28/hour W2 (based on experience)
Residency Requirements: Candidates authorized to work in the US are encouraged to apply. No sponsorship is being offered at this time.
ABOUT THE POSITION
GTN Technical Staffing is seeking a Desktop Support Technician for a full-time, on-site role based in Dallas, TX. The Desktop Support Technician will be responsible for providing hardware, software, and network support across a corporate enterprise environment. This includes day-to-day troubleshooting, performing installs, moves, adds, changes (IMAC), executive support, and assisting with relocation activities. The ideal candidate will have strong customer service skills, be proactive, and have a solid understanding of Windows 10, O365, and basic networking fundamentals.
- Perform IMAC services: installs, moves, adds, and changes for desktops, laptops, and network equipment
- Monitor and maintain hardware inventory levels
- Perform preventive maintenance on computer equipment as required
- Troubleshoot hardware, software, and peripheral issues in a Windows 10/O365 environment
- Provide hands-on support for executives and VIP users
- Assist Facilities Services with office relocation and technology setup
- Conduct orientation sessions for new users and provide end-user training on hardware and software
- Maintain detailed documentation of support activities and resolutions
TECHNICAL REQUIREMENTS
2 years of experience with the following skill sets:
- Desktop, laptop, and mobile device support in an enterprise environment
- Windows 10, O365, SCCM, and Trend Micro troubleshooting
- Basic networking fundamentals (TCP/IP, DHCP, LAN/WAN)
- Hardware diagnosis, testing, and component replacement
- Customer-facing support with strong written and verbal communication skills
REQUIRED EDUCATION & CERTIFICATIONS
- A Training and/or Certification
- MCP Certification (Microsoft Certified Professional)
Salary : $25 - $28
