Billing Manager

Billing Manager Position At Sullivan Law Offices

Salary Range: $65,000 - $90,000

Sullivan Law Offices Mission

Sullivan Law Offices is a values-driven law firm dedicated to delivering trusted legal counsel for entrepreneurs, businesses, families, and individuals. We boast a diverse range of practice areas, including civil litigation, real estate development, business transactions, consumer protection, estate planning, probate, and title curative. At Sullivan, we are selective and intentional about the attorneys and legal staff we hire because we recognize our success and results depend on the people who define and embody our culture and processes. Our firm leverages our people, values, community relationships, and processes to counsel, protect, and advocate on behalf of our clients, empowering them to reach goals and navigate complex legal matters with clarity, precision, and confidence, while also fostering a collaborative work environment rooted    in superior customer service, integrity, and aggressive continuous improvement.

Role Description

The Billing Manager is a full-time, on-site role based in Tyler, TX, responsible for overseeing all aspects of the firm’s billing operations. This position manages the end-to-end billing process, including time entry review, invoice preparation, adjustments, and final approval to ensure accuracy and timeliness. The Billing Manager monitors accounts receivable, retainer balances, work in progress, follows up on outstanding balances and trust requests, and partners with attorneys and staff to resolve billing issues and clarify client billing arrangements. The role includes maintaining and optimizing billing systems, implementing best practices for revenue cycle management, and producing regular billing and financial reports for leadership. Day-to-day work also involves analyzing billing data, identifying trends, recommending process improvements, and ensuring compliance with firm policies and relevant regulations.

Responsibilities

• Own end-to-end billing operations, including pre-bill review, invoice generation, and billing accuracy
• Partner with attorneys and paralegals to ensure time is entered timely, accurately, and aligned with firm billing standards.
• Manage retainer tracking, replenishment monitoring, and trust account coordination.
• Oversee accounts receivable, aging reports, and proactive collections processes.
• Support realization by identifying billing leakage, write-down trends, and time-entry compliance gaps.
• Maintain billing workflows, templates, and quality control standards.
• Produce monthly reporting on utilization, realization, collections, and WIP trends.
• Train attorneys and staff on billing expectations, narratives, and compliance standards.
• Collaborate with Client Services and Intake to ensure engagement terms and billing expectations are clearly set up front.

Required Qualifications

• The ability to office daily in the Firm's Tyler, Texas office.
• Prior experience managing billing operations for a law firm.
• Demonstrated expertise in the billing process and invoicing, with the ability to manage end-to-end billing in a professional services or legal environment.
• Hands-on experience with Clio and its billing system, including maintaining data accuracy and improving system workflows.
• Strong analytical skills, with the ability to interpret billing and revenue data, generate reports, and provide actionable insights.
• Knowledge of revenue cycle management principles, including accounts receivable, collections, and cash flow optimization.
• Excellent attention to detail, organizational skills, and ability to manage multiple deadlines in a fast-paced environment.
• Clear, professional communication skills for collaborating with attorneys, staff, and clients regarding billing matters.
• Proficiency in common office productivity tools (e.g., spreadsheets, word processing) and comfort learning new systems.
• Associate or bachelor’s degree in accounting, finance, business, or a related field, or equivalent work experience.

Benefits

• Competitive compensation aligned with performance and contribution

• Incentives tied to firm performance and collections

• Clear advancement pathways and professional development support

• A collaborative, high-accountability culture grounded in excellence and integrity

• A relationship-driven environment focused on clients, team, and community

• Signature employee engagement events, including several “Smokeouts,” designed to strengthen relationships and build team and client connections