General Manager-Live on site

Job Overview

We are seeking a dynamic and energetic General Manager-Live on site to lead and oversee all aspects of our hospitality operation. This pivotal role requires a passionate leader who thrives in a fast-paced environment, ensuring exceptional guest experiences while managing daily operations, staff, and financial performance. As the face of our property, you will foster a welcoming atmosphere, drive revenue growth, and uphold the highest standards of service excellence. Your leadership will inspire teams to deliver memorable stays and build lasting guest relationships, all while maintaining operational efficiency and profitability. An apartment is provided for no charge.

Responsibilities

• Oversee daily operations on-site, including check-in/check-out procedures, reservations management, and guest relations to maximize satisfaction and loyalty.
• Lead a small team of 2-3 employees. Manage staffing levels, conduct training sessions, and motivate team members to achieve performance goals aligned with company standards.
• Implement revenue management strategies to optimize occupancy rates and profitability through dynamic pricing and promotional initiatives.
• Maintain strict control over budgets, expenses, and financial reporting; ensure adherence to cost controls while delivering quality service.
• Uphold hotel policies, safety protocols, and compliance with local regulations; conduct regular audits including night audits to ensure accuracy in financial records.
• Foster a positive work environment that promotes teamwork, professional development, and high employee morale.
• Cultivate strong relationships with guests by addressing concerns promptly and ensuring their overall satisfaction throughout their stay.
• Utilize multi-line phone systems with professional phone etiquette to handle inquiries efficiently while promoting the property’s offerings.
• Support human resources functions such as hiring, onboarding, performance evaluations, and conflict resolution to build a cohesive team.

Skills

• Multilingual or bilingual abilities to communicate effectively with diverse guests and staff from various backgrounds.
• Proven supervising experience within hospitality management or hotel operations; demonstrated leadership skills in a fast-paced environment.
• Extensive knowledge of hotel management practices including revenue management, guest services, front desk operations, and night audit procedures.
• Strong customer service orientation with excellent communication skills; adept at resolving guest issues diplomatically.
• Experience in budgeting, financial analysis, and implementing cost-saving initiatives without compromising quality.
• Familiarity with hospitality software systems such as property management systems (PMS) and multi-line phone systems.
• Ability to lead teams confidently while fostering a culture of hospitality excellence; previous resort or hotel experience is highly desirable.
• Human resources expertise including staff training, development programs, and conflict resolution strategies.

Join us as our General Manager-Live on site to lead a vibrant team dedicated to creating memorable guest experiences! Your leadership will shape the success of our property while providing an enriching environment for both guests and staff alike.

Pay: $38,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person

Salary : $38,000 - $45,000