Operations Manager

What We’re Looking For:

Join a fast-growing organization where your leadership will have a direct impact on operational excellence, team development, and the future growth of Sugarfina. The Operations Manager is a highly visible leadership role responsible for driving safety, quality, productivity, customer satisfaction, and financial performance across multiple functional areas within the Las Vegas Warehouse, including Inbound, Outbound, and Change Operations.

Reporting directly to the Director of Operations, this position leads and develops a team of managers and associates while overseeing critical warehouse functions including inbound, receiving, inventory, etc. The Operations Manager is responsible for building and executing operational strategies that align teams around ambitious performance goals, ensuring customer orders are processed accurately and dispatched on time.

The ideal candidate is a hands-on leader who thrives in a fast-paced environment, embraces continuous improvement, and is passionate about developing high-performing teams. Through coaching, mentorship, and accountability, the Operations Manager will strengthen Sugarfina’s leadership pipeline while fostering a culture of engagement, innovation, and operational excellence.

As a key member of the leadership team, this individual will partner closely with senior leadership to optimize processes, improve efficiency, scale operations, and support the company’s continued growth. Success in this role requires strategic thinking, strong business acumen, and the ability to inspire teams to achieve exceptional results while living the company’s core values.

Essential Duties & Responsibilities:

• Direct and oversee all activities related to receiving, put away, inventory control, returns processing, work order, loading dock/shipping, and facilities management.
• Lead, coach, and develop warehouse leadership and associates to achieve productivity, quality, safety, and service goals.
• Monitor workflow, labor allocation, and staffing levels to ensure operational efficiency and timely processing.
• Establish performance expectations and conduct employee training, performance evaluations, and corrective actions as needed.
• Ensure all inbound is processed accurately within established service-level agreements (SLAs).
• Own inventory accuracy through cycle counts, audits, reconciliation activities, and effective inventory management practices.
• Analyze operational metrics and key performance indicators (KPIs) such as productivity, inventory accuracy, and labor utilization.
• Identify, recommend, and implement continuous improvement initiatives to enhance warehouse efficiency, reduce costs, and improve customer satisfaction.
• Ensure compliance with all company policies, OSHA regulations, and workplace safety standards while promoting a culture of safety.
• Conduct regular safety inspections, investigate incidents, and implement corrective actions to minimize workplace risks.
• Manage warehouse space utilization, storage strategies, and material flow to maximize operational capacity and efficiency.
• Collaborate with logistics, customer service, inventory planning, procurement, and other departments to support business objectives.
• Develop and manage labor and operating budgets, monitoring expenses and identifying cost-saving opportunities.
• Plan and execute peak-season operations, workforce scheduling, and resource allocation to meet fluctuating business demands.
• Ensure proper maintenance and utilization of warehouse equipment, including forklifts, conveyance, and systems.
• Support implementation of new technologies, automation solutions, processes, and operational best practices.
• Monitor vendor, carrier, and third-party logistics provider performance to ensure service expectations are met.
• Prepare operational reports and provide regular updates on performance, challenges, and improvement plans to senior leadership.
• Foster a positive, inclusive, and results-oriented work environment that encourages teamwork, accountability, and employee engagement.
• Perform other duties and special projects as assigned to support warehouse operations and organizational goals.

Key Areas of Accountability

• Safety and regulatory compliance
• Inventory accuracy
• Tiemly receipt of all inbound
• Productivity and labor management
• Cost control and budget adherence
• Employee development and retention
• Continuous process improvement
• Customer service and operational excellence

Education and Experience:

• Bachelor's degree in Supply Chain, Logistics, Operations Management, Business, or related field preferred.
• 5 years of warehouse, distribution center, or operations management experience.
• Experience leading large teams in a high-volume, fast-paced environment.
• Strong knowledge of Warehouse Management Systems (WMS) and inventory control.
• Demonstrated leadership, analytical, problem-solving, and communication skills.
• Proficiency with Microsoft Office Suite and warehouse performance reporting tools.

Knowledge of:

• Warehouse operations, including receiving, inventory control, and returns processing.
• Inventory management principles, cycle counting procedures, inventory reconciliation, and accuracy controls.
• Warehouse Management Systems (WMS), inventory tracking systems, and operational reporting tools.
• Distribution center productivity metrics, labor planning, workforce scheduling, and performance management.
• OSHA regulations, workplace safety standards, and warehouse risk management practices.
• Continuous improvement methodologies, process optimization techniques, and lean operational principles.
• Material handling equipment, warehouse automation systems, and facility layout optimization.

Skill in:

• Leading, coaching, and developing warehouse supervisors and associates in a fast-paced environment.
• Analyzing operational data, productivity metrics, and key performance indicators (KPIs) to drive performance improvements.
• Microsoft Excel, reporting tools, and warehouse management software applications.
• Workforce planning, labor management, and resource allocation to meet operational demands.
• Problem-solving, process improvement, and implementing corrective actions to address operational challenges.
• Effective verbal and written communication with employees, leadership, customers, vendors, and transportation partners.
• Managing multiple priorities while maintaining focus on safety, quality, productivity, and customer service objectives.

Ability to:

• Organize and prioritize multiple operational activities in a high-volume environment.
• Lead teams through changing priorities, peak seasons, and time-sensitive operating conditions.
• Maintain a high level of accuracy and attention to detail while meeting productivity and service goals.
• Analyze operational trends and make data-driven decisions to improve efficiency and reduce costs.
• Foster a culture of accountability, teamwork, safety, and continuous improvement.
• Collaborate effectively across operations, inventory, transportation, customer service, and supply chain functions.
• Work independently, exercise sound judgment, and make timely decisions in a fast-paced environment.
• Adapt to changing business needs and implement operational strategies that support organizational objectives.

Physical Demands & Work Environment

• Regularly required to walk and stand throughout a warehouse and dock environment
• Occasionally lifts and carries materials up to 50 pounds
• Work is performed primarily on-site in a warehouse/distribution center setting, with some office-based administrative work
• May require extended hours during peak shipping seasons or to resolve time-sensitive transportation issues