What are the responsibilities and job description for the Sporthaus Front Desk Agent position at SUGAR BOWL SKI RESORT?
Why Sugar Bowl?
Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to “sunny California” since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts a like.
Who you are
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A naturally warm, friendly, and approachable personality
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Excellent communication and customer service skills
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Strong attention to detail and organizational abilities
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Able to work independently and remain calm under pressure or in emergency situations
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Comfortable working with the public in a fast-paced, dynamic environment
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High school diploma or GED required
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Must pass a criminal background check
What you will do
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Greet every guest warmly and cheerfully, ensuring they feel genuinely welcomed
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Handle guest check-ins/check-outs for Sporthaus classes and spa appointments
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Respond to phone and email inquiries accurately, promptly, and courteously
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Make and manage reservations, process payments and cancellations
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Address and resolve guest concerns with professionalism and care
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Maintain cleanliness of front desk area and assist with light facility upkeep (e.g., wiping down equipment, collecting towels)
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Monitor and replenish facility supplies; place orders when necessary
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Promote Sporthaus services, amenities, and wellness offerings
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Follow emergency and safety procedures when required
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Generate daily reports and assist with administrative duties as needed
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Have previous experience in hospitality, wellness, spa, or front desk role
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Are passionate about health, fitness, or creating uplifting guest experience
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Enjoy being part of a team that values positivity, reliability, and care
Winter Benefits
- Employer sponsored 401k plan after 1000hrs (and 1-yr)
- Excellent professional and training development
- Free ski and tubing passes for employees
- Free ski passes for dependents
- 50% off food at our cafeterias
- Free group ski and snowboard lessons for employees
- Employee discounted lift tickets for family and friends
- Lift ticket discounts at tons of resorts including 24 destinations thanks to the Mountain Collective
- Hotel discounts
- Employee ski reciprocal programs
Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.