Payroll & Benefits Manager

Maman is a French-inspired café, bakery, and lifestyle brand known for its warm hospitality, thoughtful design, and deep care for its people. As we continue to grow across the U.S. and Canada, the Payroll & Benefits Manager will play a vital role in ensuring our team members are paid accurately, supported through meaningful benefits, and cared for with consistency and compliance.

This role owns the end-to-end payroll and benefits administration for a multi-state, hourly and salaried workforce. The Payroll & Benefits Manager partners closely with the People Team, Finance, Operations, and external vendors to deliver a seamless employee experience while supporting Maman’s continued growth.

Essential Responsibilities:

• Own and manage the full payroll cycle for hourly, salaried, and tipped employees across multiple states
• Process payroll accurately and on time using Workday Payroll
• Ensure compliance with federal, state, and local wage and hour laws, including overtime, meal and rest breaks, and local ordinances
• Manage payroll taxes, garnishments, deductions, benefits withholdings, and year-end processes including W-2s
• Support payroll needs related to new café openings, organizational changes, and scaling operations
• Maintain strong internal controls, documentation, and audit readiness

• Administer employee benefits programs including medical, dental, vision, life insurance, disability, 401(k), PTO, and leave programs
• Manage benefits enrollments, life events, eligibility audits, and terminations
• Support annual open enrollment planning, execution, and employee communications
• Serve as a trusted and approachable resource for payroll and benefits-related questions
• Provide employee support in Spanish, as needed, ensuring clarity and accessibility

• Partner with People Operations and Finance to maintain accurate employee data in Workday
• Ensure payroll and benefits data alignment, reconciliation, and reporting accuracy
• Collaborate with external brokers, vendors, and payroll partners to resolve issues and improve service
• Identify opportunities to streamline payroll and benefits processes, improve documentation, and enhance the employee experience

• 5 years of combined payroll and benefits experience, preferably in hospitality, retail, or multi-location environments
  • Hands-on experience with Workday Payroll is required
  • Strong knowledge of multi-state payroll, wage and hour laws, and benefits compliance
  • Experience supporting hourly, tipped, and salaried workforces
  • Bilingual Spanish (written and verbal) is required or strongly preferred
  • Excellent attention to detail with the ability to manage deadlines in a fast-paced environment
  • Strong communication, collaboration, and service-oriented mindset
  • High level of discretion, integrity, and ownership

At Maman, we're proud to offer a supportive and inclusive work environment where our team members can thrive personally and professionally. As part of our commitment to our people, we provide: