What are the responsibilities and job description for the Hostess - PT position at SUFFOLK PUNCH HOLDINGS LLC?
Hosts are the first point of contact for guests and set the tone for the dining experience. This role manages reservations, waitlists, and seating while maintaining a friendly, organized, and professional demeanor.
Key Responsibilities
- Greet and welcome guests warmly upon arrival
- Manage reservations, waitlists, and table assignments efficiently
- Communicate wait times and manage guest expectations
- Answer phone calls, take reservations, and provide menu information
- Assist servers and managers in maintaining guest flow and satisfaction
- Ensure the entry and waiting areas are clean and organized
- Provide exceptional hospitality from arrival to departure
- High school diploma or equivalent preferred
- Prior restaurant or hospitality experience a plus
- Excellent communication and customer service skills
- Ability to manage reservations, waitlists, and seating assignments efficiently
- Strong phone etiquette and ability to answer guest questions
- Warm, professional, and welcoming demeanor
- Ability to remain calm under pressure during peak periods
- Flexible schedule including evenings, weekends, and holidays
