What are the responsibilities and job description for the Leasing Professional position at Sudberry Properties, Inc.?
This position is responsible for providing exceptional customer service to residents and potential residents, while utilizing professional sales and marketing techniques, and solid customer service skills to maintain high occupancy at the apartment property.
Job Responsibilities
Preferred:
Job Responsibilities
- Meets and greets prospective residents, in a timely and friendly manner.
- Qualifies applicants for apartments in a thorough and timely manner.
- Coordinates with maintenance staff to ensure smooth move-ins for the new residents.
- Maintains thorough and up-to-date rental files. Accurately enters rental data into the computer.
- Prepares leases for and oversees the signing of leases by new residents.
- Assists in completion of monthly administrative tasks and ensures property's paperwork is organized and complete; including, but not limited to: posting monthly rent checks, sending out late notices, and processing lease renewals.
- Interacts with residents in a professional manner to resolve maintenance issues, handle complaints, and ensure timely payment of rents. Demonstrated drive to succeed in a sales-goal and based environment.
- Proven ability to set and achieve lease-up sales goals.
- Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment.
- Strong organizational, presentation and communication skills, with high professionalism.
Preferred:
- Bachelors or Associates Degree
- High School Diploma
- Minimum of 3 years experience in property management and/or customer service in a related field
- Minimum of 3 years of lease up experience at a conventional property with 150 units
- Proficiency with Microsoft Office Suite, Yardi, Rent Cafe and On-Site credit software
- Strong interpersonal skills and problem-solving ability
- Excellent oral and written communications skills, including presentation skills
- Solid business logic and ability to analyze and prioritize tasks assigned
- Follows instructions, performs duties with minimal supervision and is a team player
- Works effectively with owner, managers and colleagues. Positive and professional attitude at all times
- This position is required to work weekends.
- Must be able to lift, push, pull, and/or move up to 10 pounds. Regularly required to sit, stand, walk, open doors.
- Must be able to communicate (orally and written) in a professional manner on a regular basis with prospective residents, current residents, staff, management, and co-workers within the company as well as with outside vendors. Can be part of a team. Follows instructions and responds to management's discretion. Takes constructive criticism and uses it as a learning tool.
- Is consistently at work and on time. Regularly required to work weekends.