IT Helpdesk Technician

​Succurri LLC is a fast growing locally owned IT Business Solutions Provider.We provide all IT-related support services for small to medium size businesses across the western United States.Ideal Candidates:We are looking for recent graduates in which we will cross-train in our hardware department and helpdesk support.We then provide growth capabilities to move into our project team, cybersecurity team, network engineer path, or support management.The Service Desk Technician is responsible for handling first level support of service requests.This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.Essential Duties and Responsibilities:IT Support relating to technical issues involving Microsoft’s core business applications and operating systemsSupport of disaster recovery solutionsBasic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and securityBasic remote access solution implementation and support: VPN, Terminal Services, and CitrixMonitor the remote monitoring and management system alerts and notifications, and respond accordingly through service ticketsSystem documentation maintenance and review in ConnectWiseCommunication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesAdditional Duties and Responsibilities:Improve customer service, perception, and satisfactionFast turnaround of customer requestsAbility to work in a team and communicate effectivelyWork with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficientlyEscalate service requests that require engineer level supportResponsible for entering time and expenses in ConnectWise as it occursUnderstand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise UniversityEnter all work as service tickets into ConnectWiseQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Advanced understanding of operating systems, business applications, printing systems, and network systemsInterpersonal skills: such as telephony skills, communication skills, active listening and customer-careDiagnosis skills of technical issuesAbility to multi-task and adapt to changes quicklyTechnical awareness: ability to match resources to technical issues appropriatelyService awareness of all organization’s key IT services for which support is being providedUnderstanding of support tools, techniques, and how technology is used to provide IT servicesTyping skills to ensure quick and accurate entry of service request detailsSelf-motivated with the ability to work in a fast moving environmentCompensation starting at $45,000, PTO, fully paid health benefits and company 401k retirement planCompany DescriptionSuccurri is a trusted IT solutions provider specializing in managed IT services, cybersecurity, cloud solutions, network management, and business process automation. With offices in Everett, WA; Kalispell, MT; and Mesa, AZ, we deliver dependable technology and top-tier customer care to businesses across the region. Our mission is to empower clients with reliable, secure, and efficient IT environments—so they can focus on what they do best. At Succurri, we treat every client like family and protect their information with the highest standards of privacy and professionalism.

Salary : $45,000 - $65,000