What are the responsibilities and job description for the Customer Service Representative position at Success Seekers?
Success Seekers. is hiring for a Customer Service Representative position to support our AT&T Fiber campaign in the Cleveland area. We're looking for motivated individuals who enjoy working with people, providing solutions, and creating positive customer experiences.
As a Customer Service Representative, you'll serve as a key point of contact for prospective customers, helping them understand available AT&T Fiber services and guiding them through the enrollment process. This role offers hands-on experience, professional development, and opportunities for career advancement.
Responsibilities of a Customer Service Representative
- Connect with potential customers to introduce AT&T Fiber services and create meaningful customer interactions.
- Share information about available internet packages, special offers, and service solutions to help customers explore their options.
- Address customer inquiries with clear, accurate, and knowledgeable responses regarding products, services, and enrollment requirements.
- Cultivate strong customer relationships by delivering attentive service and maintaining a professional, customer-focused approach.
- Support customers throughout the sign-up process, including account registration, service activation, and onboarding assistance.
- Document customer engagements, enrollment updates, and related activities to ensure accurate and organized recordkeeping.
Qualifications We Look For in a Customer Service Representative
- Strong communication and relationship-building skills
- Professional and customer-focused attitude
- Ability to learn product knowledge and apply it effectively
- Strong organizational and time-management abilities
- Comfortable working independently and within a team environment
- Previous customer service, retail, hospitality, or sales experience is helpful but not required
What We Offer
- Comprehensive training and mentorship
- Career growth and advancement opportunities
- Supportive and team-oriented culture
- Professional development programs
- Hands-on customer relations experience
- Performance-based recognition opportunities
If you're looking for an opportunity to develop valuable skills while helping customers stay connected, we'd love to hear from you.
Pay: From $800.00 per week
Work Location: In person
Salary : $800