What are the responsibilities and job description for the Customer Service Representative position at S&G Stores?
Summary: Directly supports the store manager, making sure the store runs efficiently and follows all laws and policies. While also helping to maximize sales and maintain asset control.
Responsibilities:
- Provide excellent customer service leadership to all customers.
- Acknowledge/Greet all customers that come into the store.
- Ensure that all company policies are being followed.
- Promote and maintains a clean and organized store appearance inside and out.
- Efficiently process both cash and card transactions with integrity.
- Ensure all merchandising and marketing programs are implemented properly. Including maintaining plan-o-gram integrity and appropriate sign placement.
- Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.
- Monitor store activities to ensure that transactions are taking place in the proper manner
- Respond quickly to all emergencies for the safety and security of customers and employees and notifying the appropriate individuals.
- Unloading trucks for restocking the store.
Requirements:
- Retail experience / Customer Service Experience Required
- Able to occasionally lift 50 pounds.
- Able to frequently lift objects up to 10 pounds.
- Able to stand for an entire shift.
- Ability to periodically handle routine physical task such as climbing, squatting, kneeling, pushing, and/or pulling.
- Comfortable working in intermittent temperatures for short periods of time. e.g., in the store, outside, and in the cooler.
- Available to work carious shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.
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