Skating Director

Job Summary

The Skating Director is responsible for the overall planning, coordination, and management of the arena’s figure skating and Learn to Skate programs. This includes developing curriculum, leading staff, scheduling classes and events, and serving as the primary liaison with skaters, coaches, and families. The ideal candidate will be an experienced instructor and effective leader who is passionate about fostering a positive and inclusive skating environment.

Responsibilities

Program Management

• Oversee all Learn to Skate USA and recreational skating programs, including curriculum, scheduling, testing, and class assignments.
• Develop and manage special events such as ice shows, exhibitions, holiday skates, and camps.
• Expand programming based on community interest (e.g., adult classes, adaptive skating, edge classes).

Staff Leadership

• Recruit, train, schedule, and supervise a team of instructors and assistants.
• Lead staff meetings, training sessions, and seasonal onboarding.
• Provide mentorship and ongoing feedback to improve instructional quality.

Customer Service & Communication

• Serve as the primary point of contact for parents, skaters, and coaches.
• Communicate program information clearly and effectively via email, flyers, and arena website.
• Address customer concerns or conflicts professionally and promptly.

Administration & Budget Oversight

• Maintain accurate attendance, registration, and evaluation records.
• Coordinate with front desk and finance teams on class rosters, billing, and payroll.
• Track program expenses and assist with budgeting and pricing strategies.

• 5 years of figure skating experience; coaching or program leadership required.
• Knowledge of Learn to Skate USA and USFS.
• Proven leadership and organizational skills.
• Ability to lead on-ice instruction and demonstrate foundational skating elements.
• Strong communication skills and a customer-service mindset.
• Flexible schedule, including availability on evenings, weekends, and during special events.

Preferred Credentials:

• Member of Learn to Skate USA and/or U.S. Figure Skating.
• PSA (Professional Skaters Association) membership or certification.
• CPR/First Aid certified (or willingness to obtain).
• Experience choreographing or producing ice shows.