Guest Service Representative (Weekends) - Courtyard by Marriott Holland

Join the Inn Crowd to be a part of our award-winning family! Our team is dedicated to helping each other succeed and achieve our goals! ​Guest Service Representative:Starting wage is $16/hour - based on experiencePrimarily 2ND SHIFT available, Friday and SaturdayPART-TIMECan be used as a paid internshipAs a Guest Service Representative you would be responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns Core Values and Marriott standards, as well as going above and beyond to ensure that guests are 100% satisfied.Employee Benefits:Employee and Friends & Family hotel and restaurant discountsEarned Paid Time Off for ALL Team MembersInsurance (health, vision, dental, life) for full time Team MembersFlexible schedules Holiday Pay8 hours of paid volunteer time per year Advancement and professional growth opportunitiesMonetary recognition programMonetary referral program100% paid maternity/paternity or adoption leave for those who qualify for FMLAEmployee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)Essential Functions:Report to work in uniform presented professionally, neat, and cleanGreet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valuedAnticipate and meet the needs and expectations of our guests, then go one step furtherSell the property according to the Suburban Inns sale standardsCollect leads and prospect new business, communicate the information with the Sales Department.Prospect new business, communicate the information to the Sales DepartmentGather the appropriate data from each guest, from address information to credit cards and signaturesClearly state all necessary policies and hotel information to each guestFollow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operationsRecord any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unordinary occurrences to the next shift.Maintain a neat and clean workspace at the front desk and adjacent areasPerform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up.  Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General ManagerCheck the pool area as many times as needed throughout the shift, stocking pool towels and straightening up the pool deck.Complete any required emergency training needed according to Suburban Inns and Marriott standards, with documentation of training being completed. Stay knowledgeable of all emergency procedures and aware of how to handle each situationComplete any required Marriott training for front desk procedures and Marriott Rewards. 100% responsible for ensuring Marriott Rewards standards are exceeded each shiftResponsible for the settlement and reconciling of guest accounts and paperworkBalance cash drawer and make appropriate cash dropsAttend and contribute to daily Smart Start meetingsAttend and contribute to monthly front desk department meetingsProvide excellent guest service:Supply information to guests regarding hotel policies, services, and amenitiesRespond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainmentHandle all guest concerns and be able to problem solve in a tactful, professional mannerMaintain open lines of communication between all departments within the hotelFollow all Suburban Inn ProcessesExhibit regular and recurrent attendance recordsOther duties as requested by managementPosition Requirements:Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skillsFormal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience. One year of Guest Service Representative Experience preferred.License, Training, and/or Certification Required: General Manager school through Marriott, strong interpersonal and communications skills. Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needsUniform and Appearance Guidelines:Uniform: Uniform and name tag provided. Close-toed are the responsibility of the Team Member.Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor​​Powered by JazzHRw6gj8Acdrq

Salary : $16