What are the responsibilities and job description for the Ice Park Customer Service Representative position at Holland, City of (MI)?
Admissions & Rentals: Operate the admissions and rental windows, process payments, issue tickets and wristbands,and distribute/collect rental skates and equipment.
Concessions: Prepare and serve food and beverages at concession stands, handle cash and credit card transactions, andmaintain a clean, sanitary workspace.
Facility Oversight: Monitor the Ice Park facility, report any safety or maintenance concerns, and help ensure equipmentand supplies are organized and available.
Event Support: Assist with set-up, operations, and clean-up for special events, group rentals, and community programsheld at the Ice Park.
Enforce Policies: Ensure compliance with Ice Park rules, safety regulations, and program guidelines in a consistent andrespectful manner.
General Maintenance: Perform light cleaning tasks, restock supplies, and help keep public areas tidy and inviting.
Basic Math and Computer Skills: Ability to handle cash transactions, operate a register, and use basic software for frontdesk operations.
Strong Communication Skills: Ability to interact positively with the public, staff, and program participants in aprofessional manner.
Attention to Detail: Ability to accurately record scores, handle money responsibly, and follow operational procedures.
Teamwork and Adaptability: Willingness to assist in multiple roles and adjust to changing program needs.
Ability to Work Independently: Capable of performing tasks with minimal supervision and making sound decisionswhen necessary.
Physical Stamina: Ability to stand for extended periods, lift up to 25 pounds, and work in various weather conditionswhen supporting outdoor events.
Reliable and Punctual: Must adhere to assigned schedules and complete tasks in a timely manner.